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ssl error

Discussion in 'General Discussion' started by erick, Jan 29, 2011.

  1. erick

    erick Member

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    i just installed an ssl and i cant get it to work i get a 500 error can any one help me out i need it ASP its for a paintball store im opening in 3 days
     
  2. LinuxTechie

    LinuxTechie Well-Known Member

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    Hello,

    Was the domain UP before installing SSL. Installing SSL will never result in 500 Internal server error. Can you please have a check on the /usr/local/apache/logs/error_log for errors. Most probably this will be some permission or ownership issues.
     
  3. erick

    erick Member

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    i dont whats that im a noob can u help me out ?
     
    #3 erick, Jan 30, 2011
    Last edited by a moderator: Jan 31, 2011
  4. cPanelJared

    cPanelJared Technical Analyst
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    The only situation in which I have seen an internal server error (500) after installing an SSL certificate is if you installed a certificate on a shared IP address, and did not do it correctly. If you install an SSL certificate on a shared IP address, the username used must be nobody, not a cPanel account user. However, if at all possible, a domain that is to have an SSH certificate should have its own dedicated IP address. This is very important to the functioning of the SSL system.

    If you are the root WebHost Manager user, you are welcome to submit a complimentary ticket and we will be happy to log into your server directly and assist you. If you are only a cPanel account user without root access to the WHM, you will need to contact your host for further assistance.
     
  5. erick

    erick Member

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    i did install it as nonody user and it stil showed 500 error i done it before but after i rebuilded my vps i cant get the ssl to work i noticed that i did that on an older ver that cpanel
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello erick,

    As Jared suggested, please submit a ticket if you have root SSH on the machine for us to look into this further. It's likely you are going to need the SSL moved from /var/cpanel/userdata/nobody/domain.com_SSL location to /var/cpanel/userdata/username/domain.com_SSL location and the paths changed to go to the domain's document root and the ownership changed to the actual user instead of nobody. If that ends up being the case, we can post the solution here.

    Please ensure to post the ticket number on the forum after you've opened one up with us.

    Thanks!
     
  7. erick

    erick Member

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    i dont have a dedicated ip for it i have the shared ip
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    Yes, and that's why you've installed it on the user nobody. When installed on the user nobody, the SSL can still be moved to the cPanel user's location for /var/cpanel/userdata/username (where username is the cPanel username) and then changed to the cPanel user's path for the document root with that user's ownership instead of nobody. It does not have to remain on the user nobody even with the shared IP (it simply cannot be installed via WHM on a shared IP as any user other than nobody unfortunately).

    Again, please open up a ticket.

    Thank you.
     
  9. erick

    erick Member

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    lol i tried to re-store my server and i got it all messed up in goin to re-install cpanel and come back to you guys lol :(
     
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Sorry to hear that :( Hopefully, it all works out well. Please let us know the results.
     
  11. erick

    erick Member

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    lol horray for backups
     
  12. erick

    erick Member

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    LOL SO FRIKING EPIC LOL after i installed the backup of the server i had a backup of server with cpanel only and installed it and updated cpanel and i got the ssl to work lol
     
  13. erick

    erick Member

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    not too long it lasted
    https://www.paintshotpr.com/ it works with out open cart installed if i install opencart i get a 500 and adtionaly a 404 it ses :(
     
  14. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please tail the error logs at /usr/local/apache/logs/error_log while hitting the site to see if you receive any further error message:

    Code:
    tail -f /usr/local/apache/logs/error_log
     
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