Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SSL for CNAME?

Discussion in 'Security' started by ichsie, Dec 17, 2017.

Tags:
  1. ichsie

    ichsie Member

    Joined:
    Oct 21, 2009
    Messages:
    8
    Likes Received:
    1
    Trophy Points:
    53
    I have AutoSSL for my site example.com and it's working fine, and it's also correctly working for subdomains I create via cPanel.

    Now I use Zendesk and want to use help.example.com instead of datasn.zendesk.com so I followed their instructions by creating a CNAME of help.example.com. (NOT a subdomain but a DNS CNAME) pointing to datasn.zendesk.com

    However the SSL doesn't seem to be working for help.example.com at all.

    How can I make CNAME also protected by SSL on cPanel so I can use third party services like Zendesk, etc.?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 ichsie, Dec 17, 2017
    Last edited by a moderator: Dec 18, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,505
    Likes Received:
    1,964
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    AutoSSL will only secure domain names that resolve to IP addresses associated with the cPanel server. Since that subdomain resolves to an external IP address (the remote CNAME entry), you can't secure it with the AutoSSL feature.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice