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SSL for cPanel/WHM not working in FF and IE

Discussion in 'General Discussion' started by arshsingh, Mar 14, 2012.

  1. arshsingh

    arshsingh Member

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    I recently setup ssl for accessing cpanel ... here's what i did :
    Bought the cert , generated CSR , then i clicked 'managel ssl certs.' in the service configuration menu and installed the new cert for cpanel/whm..

    The cert works fine in chrome... but gives an unknown issuer error in FF and IE

    WHat should i do ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please ensure you pasted the CA Bundle into the third field when installing the certificate via:

    "WHM >> Service Configuration >> Manage Service SSL Certificates"

    Without the CA Bundle, some browsers may indicate the certificate is not trusted. Your SSL provider should have a CA Bundle available to you.

    Thank you.
     
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  3. arshsingh

    arshsingh Member

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    Hey,

    I have 3 files from my ssl provider :
    AddTrustExternalCARoot.crt
    PositiveSSLCA2.crt
    mydomain.crt (the cert)

    which one is supposed to be pasted in the third field ?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Your SSL provider will be able to let you know which exact file to use as your CABundle. Typically, it would be a combination of the text from the following files you referenced:

    PositiveSSLCA2.crt
    AddTrustExternalCARoot.crt

    Thank you.
     
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