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SSL, headache problem!

Discussion in 'General Discussion' started by virtualreality, Sep 22, 2009.

  1. virtualreality

    virtualreality Well-Known Member

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    Hi cPanel Support and Friends,

    In WHM, I have set up a self-generated SSL certificate and installed it for a cPanel (Apache) website with its own, unique, independent IP.

    (My cPanel 11.24.5-S38506 - WHM 11.24.2 - X 3.9)

    I have set up and installed the SSL certificate, with www.mydomain.com as the SSL host and domain name.

    Both WHM and cPanel show the correct SSL status, showing the installed SSL for mydomain.com.

    However, after opening the SSL webpages, I've found the SSL certificate does not function. I can not see the SSL security website yellow-color sign above the IE Taskbar. I've seen there are no SSL for the SSL webpages in the cPanel error logs.

    I have set up and installed SSL certificates again and again for 7 or 10 times, but still the SSL certificates can not function.

    I have to ask for help here.

    Please help!

    Any advice and tip are highly appreciated!



    virtualreality
     
    #1 virtualreality, Sep 22, 2009
    Last edited: Sep 22, 2009
  2. thewebhosting

    thewebhosting Well-Known Member

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    Make sure if you installed simple SSL then it will only work with main domain pages and not with sub-domain like secure.yourdomain.com. If you wish like that then you need a wild card SSL certificate.
     
  3. virtualreality

    virtualreality Well-Known Member

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    Many thanks thewebhosting for help!

    So the simple SSL will not work for www.mydomain.com, and will work for mydomain.com?

    I have never used wild card SSL certificate. I'll consider it later on.

    Still, I think WHM should and can do the SSL job for a simple cPanel (Apache) site with its own IP, normally.

     
  4. thewebhosting

    thewebhosting Well-Known Member

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    Yes. Simple SSL Certificate will work either with www or without www. It depends upon the common name which you have used.
     
  5. virtualreality

    virtualreality Well-Known Member

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    More help, advices and tips from other cPanel support and user Friends please!

    I need your help for fixing the SSL problem!

    Thank you very much!
     
  6. hostultra

    hostultra Well-Known Member

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    Your not really telling us any details about the problem.

    Does it say https:// in the URL bar?
    Did you type https:// in the url bar?
    Did you get an error message?
    Are you including insecure sources in your https page (eg <img src=http://) this will remove the lock from your secure pages.
    Is your website (php/cgi/javascript) redirecting your https requests to http?
     
  7. virtualreality

    virtualreality Well-Known Member

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    Thanks hostultra for help!

    Code:
    Does it say https:// in the URL bar?
    Did you type https:// in the url bar?
    Did you get an error message?
    Are you including insecure sources in your https page (eg <img src=http://) this will remove the lock from your secure pages.
    Is your website (php/cgi/javascript) redirecting your https requests to http?
    1. & 2. Yes, I say and type https:// in the url bar. Of course!!! Everyone knows SSL URL starts with https:// What's the question?? :confused: I have used WHM self-generated SSL certificates for FOUR YEARS!!! Todays' SSL situations are things I've come across with for the first time.

    3. Yes, I've got a popup saying surfer needs to confirm the SSL certificate for opening the first SSL page on my site, because I'm using the WHM self-generated SSL certificate(s) now.

    4. I'm not including insecure sources in my https page (eg <img src=http://). The logo image SSL integration has done for several months (Previously, there were no SSL certificate problems when opening SSL pages except the first-time popup. And I saw there was always the yellow-color SSL secure site sign above the IE Taskbar. However, now the SSL situations on my site have changed beyond my understanding---It looks like there is not a SSL certificate there, although WHM/cPanel both show the installed self-generated SSL certificate for the cPanel (Apache) site (mydomain.com)---I have NEVER touched the SSL settings except setting up and reinstalling SSL certificates again and again like crazy---but the SSL problem still exists now)

    My website (php/cgi/javascript) does not redirect my https requests to http. And please see my answer at 3.

     
    #7 virtualreality, Sep 24, 2009
    Last edited: Sep 24, 2009
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Feel welcome to let our technical analysts take a look at this for you. This will allow us to trace the problem and determine what is causing this.
     
  9. virtualreality

    virtualreality Well-Known Member

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    Thank you cPanelDavidG for help!

    Best wishes!
     
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