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SSL Hosts for IMAP/POP show as mail.root

Discussion in 'E-mail Discussions' started by KingJ, Feb 8, 2009.

  1. KingJ

    KingJ Member

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    I've probably overlooked this somewhere, but I cannot find the option to change it anywhere, hence the post.

    When a user views the Configure Mail Client section for an email account, all values are correctly listed except for Incoming Mail Server: (SSL) and Outgoing Mail Server: (SSL). Instead of being a FQDN, they read mail.root.

    Where can I change mail.root to the proper FQDN of our SSL cert?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Currently, this requires a manual modification to the mail configuration HTML page in your theme (/usr/local/cpanel/base/frontend/x3/mail/clientconf.html). While you can modify the theme, future updates may overwrite your changes. Therefore I recommend creating /scripts/preupcp and /scripts/postupcp to make a backup copy of the file and restore it respectively.
     
  3. KingJ

    KingJ Member

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    clientconf.html had only a few lines, however I saw a reference to clientconfinclude.html, which did contain the lines for the SSL server.

    By the looks of things, <cpanel SSL="getcnname($FORM{'acct'},'imap')"> should be getting the SSL URL. Rather than having to update this file each time, could you explain why that line of code is not getting the correct address. Our SSL cert is a wildcard certificate issued by CACert, so the only issue is that it is not recognised as a trusted provider in most browsers/email clients - it should not affect the display of any mail server address.
     
  4. KingJ

    KingJ Member

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    I have resolved this by purchasing and installing a SSL cert for a set FQDN rather than a wildcard domain. The SSL host for IMAP and POP now shows a correct FQDN.
     
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