The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SSL install help

Discussion in 'General Discussion' started by obiclock, Aug 25, 2004.

  1. obiclock

    obiclock Registered

    Joined:
    Jun 14, 2004
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    i did search and found similar problems but my problem is i can't access to apache server

    well i got the cert from instantssl, after install i get one of the error from pop up saying "security certificate was issued by company you have not chosen to trust.........."

    OK, so i asked support team at instantssl and told me to follow the instruction on apache, but my problem is i can't find "httpd.conf" file or "httpd/conf/" directory
    i asked my hosting support they said i don't have access to apache since its sharing, and told me they would install it for me but over a week passed and still not installed

    can i get around this so i can install it? or should i start look for new hosting company?

    TIA
     
  2. sawbuck

    sawbuck Well-Known Member

    Joined:
    Jan 18, 2004
    Messages:
    1,367
    Likes Received:
    5
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    Without root/ssh access you won't be able to edit the httpd.conf file. Sounds like a new hosting company might be in order if it has been a week since your request. Not everyone will allow you to have SSH access to your account.
     
  3. Harryhood

    Harryhood Well-Known Member

    Joined:
    Jun 3, 2003
    Messages:
    57
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Gamehenge
    Find a new hosting company. Adding the intermediate Comodo certificate requires only adding 1 line to the httpd.conf file. ANy decent hosting company should be able to do this for you within a matter of a few days at most.

    You can send them this link if you want. It contains detailed information for installating a Comodo issued ssl certificate for WHM/cPanel.
     
  4. PWSowner

    PWSowner Well-Known Member

    Joined:
    Nov 10, 2001
    Messages:
    2,948
    Likes Received:
    3
    Trophy Points:
    38
    Location:
    ON, Canada
    It shouldn't take a week for them to do what is needed. If they don't get it fixed soon, I'd relocate.
     
Loading...

Share This Page