SSL Install User does not exist!

[westhost-neil]

I'm trying to install an SSL on one of my accounts. I've done this loads of times and have never had any problems. This particular user already has an SSL installed and all I'm trying to do is renew the SSL.

This is what I do:

Click Install a SSL Certificate
Enter the domain in the domain field (ie. www.domain.com)
The user, IP address and RSA fields are automatically filled in (I've double checked and the details are correct)
I paste the CRT and ca bundle in the appropriate boxes.
Click Submit and I receive: You must specify a valid username: user does not exist!

This account is active, the site works perfectly ok with the current SSL installed. I've tried changing the username but I still get the same error. I've renewed SSL's before so I know how this should work.

Any advice?

Neil Westlake

 

[Mindlash]

I too seem to be getting that error.

When I type in the domain name, the IP address and username are the only fields that are filled out. 'fetching' either the CRT or KEY return nothing. This domain already has an SSL installed but will be expiring shortly.

Manually pasting in the CRT yields the same error as reported above.

What gives?

 

[Mindlash]

Not sure if this will help YOU or not westhost-neil, but you can run:

/scripts/installssl

and give it all the information it asks

after that ran, I restarted HTTP, and all was good (I had also some issue with SSL not getting initialized the first time).

I did the following:

service httpd stop
service xinetd stop
service cpanel stop
killall -9 httpd
service xinetd start
service cpanel start
service httpd start

all was good, but still need to know why this user does not exist error pops up.

Anyone else?

 

[wisenerl]

I get that too, question though. using /scripts/installssl once you paste the cert in how do you move to the next stage? I cant return or quit...

 

[Mindlash]

Here's the process (with comments in red)


From the prompt:

[email protected] [/]# /scripts/installssl (Press Enter)
What domain is the cert for (the one on the certif)? www.yourdomain.com (Press Enter)
What user is the ssl host for? usernamehere (Press Enter)
What ip is the ssl host for? x.x.x.x (Press Enter)
[SSL {domain:www.yourdomain.com} {user:usernamehere} {ip:x.x.x.x}]
Paste in your ssl cert (Have on your clipboard everything from the ----- BEGIN CERTIFICATE ----- to the end of ----- END CERTIFICATE ----- and hit paste)

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

(Press Enter if it's just sitting there)
Certif installed
HTTPD.CONF editted


That should do it.

 

[wisenerl]

Thanks will try that, it did just sit there after pasting in the cert even after pressing return

 

[wisenerl]

Weird, it wont work for me at all, it just sits there afterpasting in the cert and does nothing

 

[westhost-neil]

Hi Mindlash,

Thanks for the info, it seems to have worked perfectly.

Followed your instructions, restarted Apache and the SSL was updated.

Thanks again.

 

[wisenerl]

Just a final note on this.

The problem that started this thread was a bug in the latest release but it has now been fixed with the latest release.

 

[nicklas]

Hi,

This is still a problem with my cPanel version 10.9.0 C82

I did what was suggested ( the manual process with /scripts/installssl ), after restarting Apache it showed all fine in the WHM, but the https://www.domain.com went straigt to the main domain name and not the addon domain where the ssl is installed!

Any suggestions?

Thanks