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SOLVED SSL Installation Issue

Discussion in 'Security' started by integrateddigital, Dec 14, 2016.

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  1. integrateddigital

    integrateddigital Registered

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    Hi,
    we are having a big problem that is causing us a lot of grief, when trying to install a ssl ( via whm ), we get the following:

    Thanks in advance on any help we can get,
    Cordially,
    s


    Code:
    API failure: Syck parser (line 73072, column 780): syntax error at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/YAML/Syck.pm line 75, <GEN5> line 1.
    
    We tailed -f /usr/local/cpanel/logs/error_log at the same time, and its ouput follow:
    Code:
    ==> cpsrvd 11.60.0.28 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    [2016-12-15 01:13:08 +0000] info [xml-api] Rebuilding empty or corrupt SSLStorage datastore: /var/cpanel/ssl/installed/ssl.db
    [2016-12-15 01:13:08 +0000] warn [xml-api] Cpanel::SSLStorage::Installed failed to release the lock on datastore file, [/var/cpanel/ssl/installed/ssl.db] before destruction at /usr/local/cpanel/Cpanel/SSLStorage.pm line 1454.
      Cpanel::SSLStorage::DESTROY(Cpanel::SSLStorage::Installed=HASH(0x63c2358)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 87
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 87
      Try::Tiny::try(CODE(0x4058810), Try::Tiny::Catch=REF(0x52d4150)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 236
      Whostmgr::API::1::Data::Wrapper::execute_internal(CODE(0x3f99cb0), HASH(0x2e83de0), HASH(0x3e9a900), HASH(0x40b46c0), CODE(0x428c718)) called at whostmgr/bin/xml-api.pl line 3028
      whostmgr::bin::xml_api::runapp("installssl", HASH(0x3e9a900), HASH(0x2e9cff8), 0, CODE(0x428c718)) called at whostmgr/bin/xml-api.pl line 2810
      whostmgr::bin::xml_api::script(CODE(0x428c718), "-json", "./installssl") called at whostmgr/bin/xml-api.pl line 2764
    [2016-12-15 01:13:08 +0000] info [xml-api] API failure: Syck parser (line 73072, column 780): syntax error at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/YAML/Syck.pm line 75, <GEN9> line 1.
    [installssl] version [1].
     
    #1 integrateddigital, Dec 14, 2016
    Last edited by a moderator: Dec 14, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, it looks like this was addressed via a support ticket by regenerating the /var/cpanel/ssl/installed/ssl.db file with the following commands:

    Code:
    mv /var/cpanel/ssl/installed/ssl.db /root/ssl.db.backup
    /scripts/rebuildinstalledssldb
    Thank you.
     
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