SSL installation: receiving error

Limar

Member
Jan 10, 2014
5
0
1
cPanel Access Level
Root Administrator
Hi,

I've been getting this error:

The certificate could not be installed on the domain “xxxxxxxx.co.uk”. error The system failed to find an owner for the domain “vs2183.xxxxxxxx.co.uk”.

I don't know where it's getting the 'vs2183' part from besides the fact that it's the beginning of my hostname..

Tried to get godaddy to install the SSL but they said they've never seen this error before..

Anyone experience a similar problem? Or know the solution to this?
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
You can access that account via cPanel and remove it via the Subdomains or Parked/Addon Domains option. Make sure the "A" entry is added pointing to the correct IP address after removing it.

Thank you.