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SSL is installed but can't send encrypted emails

Discussion in 'E-mail Discussion' started by Cemal, Jul 3, 2017.

  1. Cemal

    Cemal Member

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    Hello guys, I have a Cpanel WHM. I installed SSL for exim and dovecot services. I have a wordpress site and I want to send secured emails to users. I am using 465 SMTP port but emails are not encrypted. You can see log here pastebin.com/mfnrS60F. And email is here


    i.imgur.com/T7fxQKc.png
     
    #1 Cemal, Jul 3, 2017
    Last edited by a moderator: Jul 3, 2017
  2. Jcats

    Jcats Well-Known Member

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    That doesn't prove the email is not encrypted that is simply showing your Wordpress plugins logging of the events to send the email.
     
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    #2 Jcats, Jul 3, 2017
  3. Cemal

    Cemal Member

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    If you look at email's screenshot there is a red icon that shows email is not encrypted.
     
    #3 Cemal, Jul 3, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    You've configured SSL for email authentication, but this does not encrypt the actual email contents. You can use technologies such as S/MIME and PGP to sign, and encrypt, individual email messages through the email client itself, but it's not something that you'd configure through cPanel.

    Thank you.
     
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    #4 cPanelMichael, Jul 3, 2017
  5. Jcats

    Jcats Well-Known Member

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    Doh, yeah I missed that.

    What plugin are you using for SMTP authentication?

    Also, switch to port 587 TLS
     
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    #5 Jcats, Jul 3, 2017
  6. Cemal

    Cemal Member

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    So what is the point of installing ssl for email server?


    I use this plugin tr.wordpress.org/plugins/wp-mail-smtp/. I switched 587 TLS from plugin's setting. It sends email but it is not encrypted.
     
    #6 Cemal, Jul 4, 2017
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    It's to ensure the email account username and password are not transmitted in plaintext. The encryption of the actual emails needs to take place through the email client you are using with a technology such as PGP or S/MIME.

    Thank you.
     
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    #7 cPanelMichael, Jul 4, 2017
  8. Cemal

    Cemal Member

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    Screenshot_20170704-193725.jpg
    I am talking about this. Even VestaCP encrypt emails.
     
    #8 Cemal, Jul 4, 2017
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To clarify, have you installed that same WordPress plugin on another host and it encrypts the emails? As I understand, the plugin you are referring to includes an option to encrypt the SMTP authentication but not the actual contents of the email.

    Thank you.
     
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    #9 cPanelMichael, Jul 4, 2017
  10. Cemal

    Cemal Member

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    Hello,

    It is same result while I am using webmail (roundcube). It is not about wordpress plugin. Should cpanel has a feature about encrypt email contents? My problem is same with this Email without encryption
     
    #10 Cemal, Jul 4, 2017
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Thank you for the additional information. It looks like what's in-question here isn't the encryption of the email contents, but rather the transaction itself. It's possible your data center is filtering outgoing SMTP traffic. Please run the following commands from the cPanel server and let us know the output:

    Code:
    telnet gmail-smtp-in.l.google.com 465
telnet gmail-smtp-in.l.google.com 25
    Thanks.
     
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    #11 cPanelMichael, Jul 5, 2017
  12. Cemal

    Cemal Member

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    Code:
    telnet gmail-smtp-in.l.google.com 25
Trying 173.194.76.27...
Connected to gmail-smtp-in.l.google.com.
Escape character is '^]'.
220 mx.google.com ESMTP u9si167081wrc.388 - gsmtp
    Code:
    telnet gmail-smtp-in.l.google.com 465
Trying 173.194.76.27...
telnet: connect to address 173.194.76.27: Connection timed out
Trying 2a00:1450:400c:c00::1a...
telnet: connect to address 2a00:1450:400c:c00::1a: Network is unreachable
    I tried this on server and on my pc it is same at 465 port.
     
    #12 Cemal, Jul 6, 2017
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look and rule out any issues on the cPanel server?

    Thank you.
     
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    #13 cPanelMichael, Jul 6, 2017
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