SSL is not installing


Apr 17, 2013
cPanel Access Level
Root Administrator
Hi everybody,
My problem is not installing SSL certificate. I'm using CENTOS 5.9 x86_64 standard - WHM 11.36.1 (build 5). My steps are like that;
1. Go to CPANEL. Clicked "Generate a SSL Certificate & Signing Request" and fill all the fields.
2. Go to reseller page which I bought the certificate. I pasted CSR code and private key to the fields. Then send the other informations and accepted by the reseller.
3. Go to CPANEL. Clicked "Install a SSL Certificate and Setup the Domain" and pasted the CSR code which sent me by the e-mail. Then clicked "Browse" button and wrote the domain name to the domain field. At that time my domain is "". I don't know it's necessary or not. Then when I clicked submit, it says matching problem between codes.

I did the steps again and again. But there is missmatch it says. What is the problem? Is there missing step I didn't do? Thanks.


Well-Known Member
Oct 20, 2008
cPanel Access Level
Root Administrator
Thanks for your reply. So the main account is created as subdomain. domainame .com. It seems you are trying to install a certificate valid for domainame. com. You cant install certificate for a domain that's not created on server.