SSL is not issuing

[sajithgsm]

Hi from today morning, SSL is not issuing by AutoSSL, and the inprogess is still over 3-4 hours.

The Log is:

11:47:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:15:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:25:01 AM UTC.
11:49:02 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:15:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:25:01 AM UTC.
11:51:02 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:15:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:25:01 AM UTC.
11:53:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:15:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:25:01 AM UTC.
11:55:02 AM Polling for “twelvegi”’s new certificate for “mobikit.twelvegirls.com” (order item ID “1329620411”) …
The certificate is not available. (processing)
11:57:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:25:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:35:02 AM UTC.
11:59:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:25:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:35:02 AM UTC.
12:01:01 PM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:25:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:35:02 AM UTC.
12:03:01 PM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:25:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:35:02 AM UTC.
12:05:01 PM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:25:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:55:02 AM UTC.
12:07:02 PM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329620411”). The system last polled for this certificate at Nov 11, 2021, 6:25:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 6:55:02 AM UTC.

 

[AzeDK]

Same issue in 98.0.11, try switching to Let's Encrypt, if its urgent for you @sajithgsm

 

[sajithgsm]

Hi @AzeDK ,

These days Lets Encrypt has too many issues with cPanel/WHM. so I moved to Sectigo.

 

[cPanelAnthony]

Hello! I attempted to look up the certificate order, but can't find it in our system. Could you open a support ticket using the link in my signature and provide me with the ticket ID?

Thanks!