The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SSL issue for www-domain

Discussion in 'General Discussion' started by musti19, Jan 26, 2014.

  1. musti19

    musti19 Well-Known Member

    Joined:
    Jan 20, 2013
    Messages:
    103
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    Hello,
    my ssl certificate for a userdomain is expired, so i uploaded a new one and configured (from same provider)
    Now only non-www domain works, but www-domain ssl dont work.

    The browser says, that the certificate is not valid for the non-www domain.

    Where can be the problem?
     
  2. quietFinn

    quietFinn Well-Known Member

    Joined:
    Feb 4, 2006
    Messages:
    998
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    The problem is exactly what you describe: "the certificate is not valid for the non-www domain."
     
  3. musti19

    musti19 Well-Known Member

    Joined:
    Jan 20, 2013
    Messages:
    103
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    but before purchasing and configuring the exactly same product for the domain,
    it was working. (Rapid SSL)
    An as i know the SSL-Provider offers support for www and non-www domains.
     
  4. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    569
    Likes Received:
    15
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Some SSL Providers don't include www with the origin domain name. Some do. You would need to check with RapidSSL if they provided you with a certificate that handles both with and without the www. Perhaps the last certificate you had from them did include it, and this one doesn't.
     
Loading...

Share This Page