SSL issue for www-domain

musti19

Well-Known Member
Jan 20, 2013
111
1
18
cPanel Access Level
Root Administrator
Hello,
my ssl certificate for a userdomain is expired, so i uploaded a new one and configured (from same provider)
Now only non-www domain works, but www-domain ssl dont work.

The browser says, that the certificate is not valid for the non-www domain.

Where can be the problem?
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
Hello,
my ssl certificate for a userdomain is expired, so i uploaded a new one and configured (from same provider)
Now only non-www domain works, but www-domain ssl dont work.

The browser says, that the certificate is not valid for the non-www domain.

Where can be the problem?
The problem is exactly what you describe: "the certificate is not valid for the non-www domain."
 

musti19

Well-Known Member
Jan 20, 2013
111
1
18
cPanel Access Level
Root Administrator
but before purchasing and configuring the exactly same product for the domain,
it was working. (Rapid SSL)
An as i know the SSL-Provider offers support for www and non-www domains.
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
21
143
cPanel Access Level
Root Administrator
Twitter
Hello,

Some SSL Providers don't include www with the origin domain name. Some do. You would need to check with RapidSSL if they provided you with a certificate that handles both with and without the www. Perhaps the last certificate you had from them did include it, and this one doesn't.