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SSL issue - mail.domain.com & domain.com

Discussion in 'E-mail Discussion' started by anand, Feb 25, 2014.

  1. anand

    anand Well-Known Member

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    Hi,

    I have domain.com hosted, and the customer wants an SSL for mail.domain.com. Now when i try to install the SSL from WHM, i get the following error:

    The IP address “x.x.x.x” is not available, or you do not have permission to use it.

    The ip above x.x.x.x is dedicated and assigned to domain.com.

    If i don't assign the IP, it doesn't allow me to install the SSL.

    Any ideas on how to resolve this issue ?

    Thanks
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you have any other SSL certificates already installed on this IP address or for this account?

    Thank you.
     
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  3. anand

    anand Well-Known Member

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    Hi,

    No there is no other SSL installed on the IP. The IP is dedicated for www.domain.com.


    Thanks
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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