SSL issue - mail.domain.com & domain.com

[anand]

Hi,

I have domain.com hosted, and the customer wants an SSL for mail.domain.com. Now when i try to install the SSL from WHM, i get the following error:

The IP address “x.x.x.x” is not available, or you do not have permission to use it.

The ip above x.x.x.x is dedicated and assigned to domain.com.

If i don't assign the IP, it doesn't allow me to install the SSL.

Any ideas on how to resolve this issue ?

Thanks

 

[cPanelMichael]

Hello

Do you have any other SSL certificates already installed on this IP address or for this account?

Thank you.

 

[anand]

Do you have any other SSL certificates already installed on this IP address or for this account?

Hi,

No there is no other SSL installed on the IP. The IP is dedicated for www.domain.com.


Thanks

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.