SSL issue - mail.domain.com & domain.com

anand

Well-Known Member
Nov 11, 2002
1,435
1
168
India
cPanel Access Level
DataCenter Provider
Hi,

I have domain.com hosted, and the customer wants an SSL for mail.domain.com. Now when i try to install the SSL from WHM, i get the following error:

The IP address “x.x.x.x” is not available, or you do not have permission to use it.

The ip above x.x.x.x is dedicated and assigned to domain.com.

If i don't assign the IP, it doesn't allow me to install the SSL.

Any ideas on how to resolve this issue ?

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Do you have any other SSL certificates already installed on this IP address or for this account?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.