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SSL not working

Discussion in 'General Discussion' started by Drumrocker365, Apr 21, 2014.

  1. Drumrocker365

    Drumrocker365 Well-Known Member

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    Hey,

    for some reason https:// domain.com is not working for me. All my other SSL certificates work fine but this one that I just installed will just load for a bit then say "This webpage is not available."

    Please help.
     
    #1 Drumrocker365, Apr 21, 2014
    Last edited: Apr 21, 2014
  2. vanessa

    vanessa Well-Known Member
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    There are several things that can cause this, but I'm afraid the information provided isn't really enough for us to provide any real guidance. Some things to check:

    - Is this site installed on a dedicated IP?
    - If so, does the website resolve to the same IP as what it's configured for in WHM?
    - What OS is your server running (CentOS 5 or CentOS 6), and what is your client OS

    * I bring this up because if you're using SNI, it does not work properly on CentOS 5 server or Windows XP clients

    - Does the website load without https? (http://domain.com)
     
  3. Drumrocker365

    Drumrocker365 Well-Known Member

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    Hello,

    No, the site is installed on a shared IP.
    CentOS 6.
    I know SNI works because I have 3 other SSL certs on the same IP. Just this one isn't working.
    Yes, the site loads without https.
     
  4. vanessa

    vanessa Well-Known Member
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    So, the SSL is installed on a shared with other certificates, using SNI. You said the site takes a while to generate an error. Have you checked the Apache error logs to see if there's an issue being reported in there? If the site works on non-https that rules out a DNS problem, so it would seem that the problem is either in the Apache config or the website itself.
     
  5. Drumrocker365

    Drumrocker365 Well-Known Member

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    I can't seem to find the error logs, the ones I found just showed the following over and over:

    [Mon Apr 21 22:18:24 2014] [error] [client 173.245.56.132] File does not exist: /home/emerald/public_html/robots.txt

    (and different files other than robots.txt)
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It seems like there might be an issue with the script you are using. Try setting up a static HTML page and open it with the secure URL to see if it succeeds.

    Thank you.
     
  7. Drumrocker365

    Drumrocker365 Well-Known Member

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    I later discovered that the SSL was setup fine, I just had CloudFlare free enabled which was disabling the SSL.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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