Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SSL only working without www

Discussion in 'Security' started by Mauritz, Jul 7, 2015.

  1. Mauritz

    Mauritz Well-Known Member

    Joined:
    Apr 29, 2015
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Johannesburg
    cPanel Access Level:
    Root Administrator
    I am pretty sure this worked perfectly so not sure what's going on.

    We have a valid Geotrust certificate installed on a account with a dedicated IP address. When we direct to https://example.com, it worked perfectly, but https://www.example.com gives the following message in Chrome and Firefox (see attached).

    We have a number of other domains on the server which has installed certificates and have no issues. I can verify that the certificate is for both www and non-www requests (as with the other ones on the server).

    I am not entirely sure what to do next. Any ideas would greatly be appreciated.
     

    Attached Files:

    #1 Mauritz, Jul 7, 2015
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,890
    Likes Received:
    90
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    If you are using cloudflare DNS for your domian then check that setting if you have correctly enable for your account.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 24x7server, Jul 7, 2015
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,372
    Likes Received:
    2,041
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Do you have any custom Mod_Rewrite rules enabled in the .htaccess file within the account's public_html directory that could be incorrectly redirecting requests to the URL with the "www" prefix?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Jul 9, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - working without
  1. wesley1189

    Domain not working with without www

    wesley1189, Dec 22, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    255
    cPanelMichael
    Dec 25, 2018
  2. Jan-Paul Kleijn

    PHP not working on account without domain name

    Jan-Paul Kleijn, Oct 15, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    169
    cPanelLauren
    Oct 17, 2018
  3. Gojko

    Quotas not working on second partition

    Gojko, Mar 14, 2019 at 6:20 PM, in forum: General Discussion
    Replies:
    3
    Views:
    253
    cPanelLauren
    Mar 18, 2019 at 11:16 AM
  4. vsn internet

    SOLVED CSV Exportfile and Cronjobs not working

    vsn internet, Mar 10, 2019, in forum: General Discussion
    Replies:
    2
    Views:
    277
    cPanelMichael
    Mar 11, 2019
  5. OzyPhil

    SOLVED DNS issues websites not working

    OzyPhil, Mar 9, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    129
    cPanelMichael
    Mar 11, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice