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SSL only working without www

Discussion in 'Security' started by Mauritz, Jul 7, 2015.

  1. Mauritz

    Mauritz Well-Known Member

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    I am pretty sure this worked perfectly so not sure what's going on.

    We have a valid Geotrust certificate installed on a account with a dedicated IP address. When we direct to https://example.com, it worked perfectly, but https://www.example.com gives the following message in Chrome and Firefox (see attached).

    We have a number of other domains on the server which has installed certificates and have no issues. I can verify that the certificate is for both www and non-www requests (as with the other ones on the server).

    I am not entirely sure what to do next. Any ideas would greatly be appreciated.
     

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    #1 Mauritz, Jul 7, 2015
  2. 24x7server

    24x7server Well-Known Member

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    If you are using cloudflare DNS for your domian then check that setting if you have correctly enable for your account.
     
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    #2 24x7server, Jul 7, 2015
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you have any custom Mod_Rewrite rules enabled in the .htaccess file within the account's public_html directory that could be incorrectly redirecting requests to the URL with the "www" prefix?

    Thank you.
     
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    #3 cPanelMichael, Jul 9, 2015
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