Mar 1, 2017
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0
1
chennai
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Root Administrator
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Hello there,

We are facing some strange problem last few days, Once of our customer site (https://example.in/MyWork.php) getting frequent slow often(around 30-40 seconds took to load sometimes display's error like too long to respond).

the (https://example.in.) site which is running with COMODO SSL certificate. at the same time, there is nothing problem with the non-SSL website,

And we are sure, it's not the problem with the particular site. even https://cpanel.domain.com, https://webmail.domain.com also getting slow it also running with cPanel's AutoSSL.

Apache access log,
Code:
mmy connection)"
::1 - - [26/May/2017:15:00:29 +0530] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.25 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 (internal dummy connection)"
::1 - - [26/May/2017:15:00:30 +0530] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.25 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 (internal dummy connection)"
::1 - - [26/May/2017:15:00:31 +0530] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.25 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 (internal dummy connection)"
Apache error log,
Code:
[Fri May 26 15:09:43.178016 2017] [cgi:error] [pid 25209] [client 45.122.146.0:2405] Script timed out before returning headers: ea-php55, referer: https://example.in/MyWork.php
[Fri May 26 15:10:08.720118 2017] [cgi:warn] [pid 26458] [client 45.122.146.0:2451] AH01220: Timeout waiting for output from CGI script /usr/local/cpanel/cgi-sys/ea-php55, referer: https://example.in/MyWork.php
[Fri May 26 15:10:08.720149 2017] [cgi:error] [pid 26458] [client 45.122.146.0:2451] Script timed out before returning headers: ea-php55, referer: https://example.in/MyWork.php
[Fri May 26 15:13:22.964726 2017] [cgi:warn] [pid 26110] [client 45.122.146.0:2242] AH01220: Timeout waiting for output from CGI script /usr/local/cpanel/cgi-sys/ea-php55, referer: https://example.in/MyWork.php
we didn't find any PHP issue, it was worked very well with our old VPS and recently only we have been migrated to new server.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Could you review this thread and let us know if any of the solutions referenced there help address this issue on your system?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
I have tried the solutions in the mentioned thread and turning off SSL Stapling did help... for a couple of days. Then the issue returned, but it does seem a bit intermittent.
Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here once it's opened.

Thank you.