SSL Sites Slow

[vinoth sundararajan]

Hello there,

We are facing some strange problem last few days, Once of our customer site (https://example.in/MyWork.php) getting frequent slow often(around 30-40 seconds took to load sometimes display's error like too long to respond).

the (https://example.in.) site which is running with COMODO SSL certificate. at the same time, there is nothing problem with the non-SSL website,

And we are sure, it's not the problem with the particular site. even https://cpanel.domain.com, https://webmail.domain.com also getting slow it also running with cPanel's AutoSSL.

Apache access log,

mmy connection)"
::1 - - [26/May/2017:15:00:29 +0530] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.25 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 (internal dummy connection)"
::1 - - [26/May/2017:15:00:30 +0530] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.25 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 (internal dummy connection)"
::1 - - [26/May/2017:15:00:31 +0530] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.25 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 (internal dummy connection)"

Apache error log,

[Fri May 26 15:09:43.178016 2017] [cgi:error] [pid 25209] [client 45.122.146.0:2405] Script timed out before returning headers: ea-php55, referer: https://example.in/MyWork.php
[Fri May 26 15:10:08.720118 2017] [cgi:warn] [pid 26458] [client 45.122.146.0:2451] AH01220: Timeout waiting for output from CGI script /usr/local/cpanel/cgi-sys/ea-php55, referer: https://example.in/MyWork.php
[Fri May 26 15:10:08.720149 2017] [cgi:error] [pid 26458] [client 45.122.146.0:2451] Script timed out before returning headers: ea-php55, referer: https://example.in/MyWork.php
[Fri May 26 15:13:22.964726 2017] [cgi:warn] [pid 26110] [client 45.122.146.0:2242] AH01220: Timeout waiting for output from CGI script /usr/local/cpanel/cgi-sys/ea-php55, referer: https://example.in/MyWork.php

we didn't find any PHP issue, it was worked very well with our old VPS and recently only we have been migrated to new server.

 

[cPanelMichael]

Hello,

Could you review this thread and let us know if any of the solutions referenced there help address this issue on your system?

Thank you.

 

[Christian Divander]

I'm having the exact same issue.

I have tried the solutions in the mentioned thread and turning off SSL Stapling did help... for a couple of days. Then the issue returned, but it does seem a bit intermittent.

 

[cPanelMichael]

I have tried the solutions in the mentioned thread and turning off SSL Stapling did help... for a couple of days. Then the issue returned, but it does seem a bit intermittent.

Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here once it's opened.

Thank you.