SOLVED SSL / TLS errors

Raw333

Member
Jan 8, 2019
10
3
3
US
cPanel Access Level
Root Administrator
Hi to everyone - I'm in process of updating SSL certs with 'Lets Encrypt'. Running into this error... here is log. Any help is appreciated...

Code:
Log for the AutoSSL run for “example”: Tuesday, May 7, 2019 3:29:36 PM GMT-0700 (Let’s Encrypt™)
3:29:36 PM AutoSSL’s configured provider is “Let’s Encrypt™”.
Checking websites for “example” …
3:29:36 PM Analyzing “example.com” …
3:29:36 PM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
3:29:36 PM Performing DCV (Domain Control Validation) …
3:29:36 PM Local HTTP DCV OK: example.com
Local HTTP DCV OK: www.example.com
Local HTTP DCV OK: mail.example.com
Local HTTP DCV OK: cpanel.example.com
Local HTTP DCV OK: webdisk.example.com
Local HTTP DCV OK: webmail.example.com
3:29:36 PM Analyzing “example.com”’s DCV results …
3:29:36 PM No CAA record added because there is no CAA record from another provider in the DNS for example.com.
3:29:39 PM “Let’s Encrypt™” HTTP DCV OK: webmail.example.com
“Let’s Encrypt™” HTTP DCV OK: webdisk.example.com
“Let’s Encrypt™” HTTP DCV OK: cpanel.example.com
“Let’s Encrypt™” HTTP DCV OK: mail.example.com
“Let’s Encrypt™” HTTP DCV OK: www.example.com
“Let’s Encrypt™” HTTP DCV OK: example.com
AutoSSL will request a new certificate.
3:29:39 PM The system will attempt to renew the SSL certificate for the website (example.com: example.com www.example.com mail.example.com webmail.example.com cpanel.example.com webdisk.example.com).
WARN Undefined subroutine &Cpanel::AcctUtils::Domain::getdomain called at /var/cpanel/perl/Cpanel/SSL/Auto/Provider/LetsEncrypt/RegisteredDomains.pm line 94.
3:29:39 PM The system has completed the AutoSSL check for “example”
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,258
313
Houston
Hi @Raw333

I've seen this behavior occur when the letsencrypt rpm hasn't updated. Could you first run this to find out the version of the package you have:

Code:
rpm -qa |grep letsencrypt
Then run the following to force it to update:

Code:
/scripts/install_lets_encrypt_autossl_provider

And provide the results of both in response?
 

Raw333

Member
Jan 8, 2019
10
3
3
US
cPanel Access Level
Root Administrator
Yes, thank you.

cpanel-letsencrypt-2.24-1.1.noarch
[[email protected] ~]# ^C
[[email protected] ~]# /scripts/install_lets_encrypt_autossl_provider
Loaded plugins: fastestmirror, universal-hooks
Loading mirror speeds from cached hostfile
* EA4: 208.43.108.66
* cpanel-addons-production-feed: 208.43.108.66
* cpanel-plugins: 208.43.108.66
Resolving Dependencies
--> Running transaction check
---> Package cpanel-letsencrypt.noarch 0:2.24-1.1 will be updated
---> Package cpanel-letsencrypt.noarch 0:2.25-1.3 will be an update
--> Finished Dependency Resolution


Total download size: 37 k
Downloading packages:
Delta RPMs disabled because /usr/bin/applydeltarpm not installed.
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Updating : cpanel-letsencrypt-2.25-1.3.noarch 1/2
Cleanup : cpanel-letsencrypt-2.24-1.1.noarch 2/2

Verifying : cpanel-letsencrypt-2.25-1.3.noarch 1/2
Verifying : cpanel-letsencrypt-2.24-1.1.noarch 2/2

Complete!