SOLVED SSL/TLS status icon is missing

[Alrissa]

I haven't had anything odd crop up in a long time but here it is:

I have a client with a server where the user wants to disable autossl for some subdomains

Typically it would be under SSL/TLS status

It does not seem to exist in either default feature listing or disabled feature listing.

I'm not sure why it would be missing. It's an up to date server with cpanel 78 and no oddities or customization.

Is cPanel marketplace required for this to be enabled? That's usually for SSL/TLS wizard but I'm grasping at straws.

If anyone has a clue at what to look at next I'd appreciate it.

 

[cPanelMichael]

Hello @Alrissa,

You must enable the following feature on the feature list assigned to the account (WHM >> Feature Manager) in order for SSL/TLS Status to appear in the cPanel UI:

SSL Host Installer

Can you confirm if this feature is enabled?

Thank you.

 

[Alrissa]

Hello @Alrissa,

You must enable the following feature on the feature list assigned to the account (WHM >> Feature Manager) in order for SSL/TLS Status to appear in the cPanel UI:

SSL Host Installer

Can you confirm if this feature is enabled?

Thank you.

Confirmed, I also tried removing then adding it again on both default feature list and also adding and then removing it again on disabled feature list.

 

[cPanelMichael]

Hello @Alrissa,

Can you open a support ticket so we can take a closer look at your system to see what's happening? You can post the ticket number here and we will link this thread to it.

Thank you.

 

[Alrissa]

Thank you but not at this time (server owner, in this case, is paranoid about company secrets)

But I did spot that the feature manager does have some legacy options in there when compared to servers that do have the same versions of OS and cPanel.

I will post here if/when I figure it out in the future.

 

[cPanelMichael]

Hello @Alrissa,

I can configure a test server to match your environment to help diagnose the issue. Can you share the output from the commands below using CODE tags?

cat /var/cpanel/features/default
cat /var/cpanel/features/disabled
cat /usr/local/cpanel/version
cat /etc/redhat-release
grep allowcpsslinstall /var/cpanel/cpanel.config

Also, have you tried creating a new account to confirm the issue is not isolated to existing accounts?

Thank you.

 

[Alrissa]

Hello @Alrissa,

I can configure a test server to match your environment to help diagnose the issue. Can you share the output from the commands below using CODE tags?

cat /var/cpanel/features/default
cat /var/cpanel/features/disabled
cat /usr/local/cpanel/version
cat /etc/redhat-release
grep allowcpsslinstall /var/cpanel/cpanel.config

Also, have you tried creating a new account to confirm the issue is not isolated to existing accounts?

Thank you.

Thank you it looks like “Allow cPanel users to install SSL Hosts.” was turned off from default "on" at some point.

I knew it had to be something just didn't have clue what.

 

[cPanelMichael]

Thank you it looks like “Allow cPanel users to install SSL Hosts.” was turned off from default "on" at some point.

I knew it had to be something just didn't have clue what.

Hello @Alrissa,

Can you confirm the SSL/TLS Status option appeared in the cPanel UI after enabling the above setting?

Thanks!

 

[Alrissa]

Hello @Alrissa,

Can you confirm the SSL/TLS Status option appeared in the cPanel UI after enabling the above setting?

Thanks!

Yes, one toggled the ssl/tls status icon was available.