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SOLVED SSL valid for a different domain?

Discussion in 'Security' started by kabatak, Dec 12, 2017.

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  1. kabatak

    kabatak Well-Known Member

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    Firefox is showing an error similar to this:
    Code:
    ---------
example.com uses an invalid security certificate. The certificate is only valid for the following names: othersite.com, mail.othersite.com, www.othersite.com
---------
    Note: example.com and othersite.com are placeholders only

    My questions are:

    1. What could cause this and how to fix it?

    2. How can we completely remove an SSL certificate from a Cpanel account?
     
    #1 kabatak, Dec 12, 2017
    Last edited by a moderator: Dec 13, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you have root access to this server? If so, are you using the AutoSSL feature (WHM >> Manage AutoSSL)?

    Thank you.
     
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    #2 cPanelMichael, Dec 12, 2017
  3. kabatak

    kabatak Well-Known Member

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    Root yes.
    AutoSSL yes.

    The person who reported error says, they received a notification that SSL is expiring so they uninstalled it. Then this error appeared.
     
    #3 kabatak, Dec 12, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    AutoSSL should automatically attempt to install a new certificate for the removed domain name during the next check, however feel free to browse to "WHM >> Manage AutoSSL", choose "Manage Users", and click on "Check" for the username of the affected account to see if there are any errors.

    Thank you.
     
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    #4 cPanelMichael, Dec 12, 2017
  5. kabatak

    kabatak Well-Known Member

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    #5 kabatak, Dec 13, 2017
    cPanelMichael likes this.
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