Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Standard Operating Procedure for dealing with email abuse or hacked email accounts

Discussion in 'E-mail Discussion' started by ruzbehraja, Aug 23, 2016.

Tags:
  1. ruzbehraja

    ruzbehraja Well-Known Member

    Joined:
    May 19, 2011
    Messages:
    392
    Likes Received:
    11
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    I was wondering what SOPs other web hosting companies follow when dealing with a client who is indulging in abuse of the email services (by sending out spam) or neglecting to fix a script or vulnerability on their website.
    • Do you suspend the entire account or do you simply disable the specific email account login?
    • Do you allow them to view incoming mail?
    • Do you reset their password(s)?
    • Do you remove the files/scripts from their account? or quarantine them? or change their permissions?
    • Do you charge them a service fee or penalty for abuse of services? if yes, then how much?
    • How do you deal with repeat abusers? Do you simply terminate their account?
    • If your IP gets blacklisted or greylisted do you charge them an additional fee?
    • Is there a specific way or method by which you contact them to inform them about it?
    It would be interesting to know how various web hosts deal with this, considering the growing number of stolen password and email accounts being compromised.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,897
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice