Starting mailman services error

[klereson]

Hello,

I'm having trouble starting the "mailman" services.

=========
[root]# /usr/local/cpanel/scripts/restartsrv_mailman
Waiting for “mailman” to start ……info [restartsrv_mailman] systemd failed to start the service “mailman” (The “/usr/bin/systemctl restart mailman.service --no-ask-password” command (process 1643399) reported error number 1 when it ended.): Job for mailman.service failed because the control process exited with error code.
See "systemctl status mailman.service" and "journalctl -xe" for details.

…Waiting for mailman,qrunner to shutdown ... not running.
info [restartsrv_mailman] systemd failed to start the service “mailman” (The “/usr/bin/systemctl restart mailman.service --no-ask-password” command (process 1643410) reported error number 1 when it ended.): Job for mailman.service failed because the control process exited with error code.
See "systemctl status mailman.service" and "journalctl -xe" for details.

…failed.

Cpanel::Exception::Services::StartError
Service Status
undefined status from Cpanel::ServiceManager::Services::Mailman

Service Error
(XID ghnpsc) The “mailman” service failed to start.

Startup Log
Dec 12 15:24:20 ns1.mailworld.com.br systemd[1]: Starting mailman services...
Dec 12 15:24:21 ns1.mailworld.com.br restartsrv_mailman[1643411]: Site list is missing: mailman
Dec 12 15:24:21 ns1.mailworld.com.br systemd[1]: mailman.service: Control process exited, code=exited status=1
Dec 12 15:24:21 ns1.mailworld.com.br systemd[1]: mailman.service: Failed with result 'exit-code'.
Dec 12 15:24:21 ns1.mailworld.com.br systemd[1]: Failed to start mailman services.

mailman has failed. Contact your system administrator if the service does not automagically recover.
=================

Has anyone had an error similar to this and can help with a solution?

Thank you.

 

[cPRex]

Hey there! Did you check the log files that the error indicated? "See "systemctl status mailman.service" and "journalctl -xe" for details."

Those two commands should give you more information as to why it failed on your machine.

 

[klereson]

Hello,

# systemctl status mailman.service

● mailman.service - mailman services
Loaded: loaded (/etc/systemd/system/mailman.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Mon 2022-12-12 18:50:29 -04; 38s ago
Process: 1785813 ExecStart=/usr/local/cpanel/scripts/restartsrv_mailman --no-verbose --notconfigured-ok (code=exited, status=1/FAILURE)

Dec 12 18:50:29 ns1.mailworld.com.br systemd[1]: Starting mailman services...
Dec 12 18:50:29 ns1.mailworld.com.br restartsrv_mailman[1785813]: Site list is missing: mailman
Dec 12 18:50:29 ns1.mailworld.com.br systemd[1]: mailman.service: Control process exited, code=exited status=1
Dec 12 18:50:29 ns1.mailworld.com.br systemd[1]: mailman.service: Failed with result 'exit-code'.
Dec 12 18:50:29 ns1.mailworld.com.br systemd[1]: Failed to start mailman services.

====== END =====

# journalctl -xe

Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: Starting mailman services...
-- Subject: Unit mailman.service has begun start-up
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has begun starting up.
Dec 12 18:48:57 ns1.mailworld.com.br restartsrv_mailman[1784663]: Site list is missing: mailman
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: mailman.service: Control process exited, code=exited status=1
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: mailman.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- The unit mailman.service has entered the 'failed' state with result 'exit-code'.
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: Failed to start mailman services.
-- Subject: Unit mailman.service has failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has failed.
--
-- The result is failed.
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: Starting mailman services...
-- Subject: Unit mailman.service has begun start-up
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has begun starting up.
Dec 12 18:48:57 ns1.mailworld.com.br restartsrv_mailman[1784672]: Site list is missing: mailman
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: mailman.service: Control process exited, code=exited status=1
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: mailman.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- The unit mailman.service has entered the 'failed' state with result 'exit-code'.
Dec 12 18:48:57 ns1.mailworld.com.br systemd[1]: Failed to start mailman services.
-- Subject: Unit mailman.service has failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has failed.

============ END =========

I've already searched here on the forum, but I couldn't find any content that would help me solve.

Thank you.

 

[cPRex]

Thanks for that - that is exactly what I needed to see.

Can you try the details listed here? https://support.cpanel.net/hc/en-us...ails-to-start-with-Site-list-is-missing-error

 

[klereson]

Hello,

I just did the procedures according to the link you gave me, even so it continues to give an error and does not start.

=======
Dec 13 13:49:21 ns1.mailworld.com.br systemd[1]: Starting mailman services...
-- Subject: Unit mailman.service has begun start-up
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has begun starting up.
Dec 13 13:49:21 ns1.mailworld.com.br restartsrv_mailman[2452104]: Site list is missing: mailman
Dec 13 13:49:21 ns1.mailworld.com.br systemd[1]: mailman.service: Control process exited, code=exited status=1
Dec 13 13:49:21 ns1.mailworld.com.br systemd[1]: mailman.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- The unit mailman.service has entered the 'failed' state with result 'exit-code'.
Dec 13 13:49:21 ns1.mailworld.com.br systemd[1]: Failed to start mailman services.
-- Subject: Unit mailman.service has failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has failed.
--
-- The result is failed.
Dec 13 13:49:22 ns1.mailworld.com.br systemd[1]: Starting mailman services...
-- Subject: Unit mailman.service has begun start-up
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has begun starting up.
Dec 13 13:49:22 ns1.mailworld.com.br restartsrv_mailman[2452113]: Site list is missing: mailman
Dec 13 13:49:22 ns1.mailworld.com.br systemd[1]: mailman.service: Control process exited, code=exited status=1
Dec 13 13:49:22 ns1.mailworld.com.br systemd[1]: mailman.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- The unit mailman.service has entered the 'failed' state with result 'exit-code'.
Dec 13 13:49:22 ns1.mailworld.com.br systemd[1]: Failed to start mailman services.
-- Subject: Unit mailman.service has failed
-- Defined-By: systemd
-- Support: Red Hat Customer Experience & Engagement - Red Hat Customer Portal
--
-- Unit mailman.service has failed.
--
-- The result is failed.
=====================

Thank you.

 

[cPRex]

Well that's no good - can you submit a ticket to our team so we can take a look?