SOLVED Statistics processing is lagging.

[HostingMania]

Hi,

we are getting message that statistics not running with error:

BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Backup/Config.pm line 12.
Compilation failed in require at /usr/local/cpanel/Cpanel/Backup/Config.pm line 12.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 28.
Compilation failed in require at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 28.
at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/Time/HiRes.pm line 94.
Can't load '/usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/auto/Time/HiRes/HiRes.so' for module Time::HiRes: /lib/../lib64/librt.so.1: undefined symbol: __pthread_attr_copy, version GLIBC_PRIVATE at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/XSLoader.pm line 93.
Compilation failed in require at libexec/cpanellogd.pl line 660.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Logd.pm line 62.
Compilation failed in require at /usr/local/cpanel/Cpanel/Logd.pm line 62.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/SysQuota.pm line 15.


We didn't update anything. It seems that this happended when WHM is updated to 100.0.5

 

[HostingMania]

It seems that /scripts/upcp --force resolve this issue ...

 

[cPanelAnthony]

I'm happy to hear you found a solution!

 

[splaquet]

I also started receiving these emails, on all of my servers. I've been receiving these notices for some time now, but only finally had the time to investigate.

I found that one account appeared to be stumbling on processing an account that was over quota, but that didn't seem to fix it. Fortunately I bumped into this post, as I wasn't finding any other posts reporting the same issue.

I'm installing Time::HiRes via:

cpan install Time::HiRes

I'm trying /scripts/upcp --force now, on my servers... which I hope does the trick, but I haven't been receiving emails saying that upcp has failed

cPanel Stats Log Tail: /usr/local/cpanel/logs/stats_log​
# tail -f /usr/local/cpanel/logs/stats_log at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/Time/HiRes.pm line 94. Compilation failed in require at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 28. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 28. Compilation failed in require at /usr/local/cpanel/Cpanel/Backup/Config.pm line 12. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Backup/Config.pm line 12. Compilation failed in require at /usr/local/cpanel/Cpanel/SysQuota.pm line 15. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/SysQuota.pm line 15. Compilation failed in require at /usr/local/cpanel/Cpanel/Logd.pm line 62. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Logd.pm line 62. Compilation failed in require at libexec/cpanellogd.pl line 660.

cPanel Stats Log: /usr/local/cpanel/logs/stats_log​
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Backup/Config.pm line 12. Compilation failed in require at /usr/local/cpanel/Cpanel/Backup/Config.pm line 12. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 28. Compilation failed in require at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 28. at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/Time/HiRes.pm line 94. Can't load '/usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/auto/Time/HiRes/HiRes.so' for module Time::HiRes: /lib/../lib64/librt.so.1: undefined symbol: __pthread_attr_copy, version GLIBC_PRIVATE at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/XSLoader.pm line 93. Compilation failed in require at libexec/cpanellogd.pl line 660. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/Logd.pm line 62. Compilation failed in require at /usr/local/cpanel/Cpanel/Logd.pm line 62. BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/SysQuota.pm line 15.

cPanel Error Log: /usr/local/cpanel/logs/error_log​
[2021-12-22 03:58:42 -0500] warn [cpaneld] (XID ms2hk4) Documents are not permitted to contain null characters, or new lines. at cpsrvd.pl line 3272, <GEN47> line 2. [2021-12-22 03:45:25 -0500] info [cpsrvd] version 11.100.0.5 online ==> cpsrvd: bound to ports ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9 ==> cpsrvd: Setting up SSL support ... Done ==> cpsrvd: loading security policy....Done ==> cpsrvd 11.100.0.5 started [2021-12-22 03:34:03 -0500] info [cpsrvd] version 11.100.0.5 online ==> cpsrvd: bound to ports ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9

...and yeah, that appears to have done the trick! Statistics appear to now be processing as expected. thank you kindly @HostingMania !!!

cPanel Stats Log Tail: /usr/local/cpanel/logs/stats_log​
# tail -f /usr/local/cpanel/logs/stats_log [2021-12-22 09:22:18 -0500] Process bandwidth for wfdhosti [2021-12-22 09:22:18 -0500] Process bandwidth for wickedco [2021-12-22 09:22:19 -0500] Process bandwidth for windsore [2021-12-22 09:22:20 -0500] Done Checking Bandwidth ==> Retention days: 10 [2021-12-22 09:30:41 -0500] Checking Bandwidth [2021-12-22 09:30:41 -0500] I/O: best-effort: prio 6 [2021-12-22 09:30:41 -0500] Processing bandwidth. [2021-12-22 09:30:42 -0500] Done Checking Bandwidth ==> Retention days: 10

 

[splaquet]

check that... worked on one of my servers, but not on the other. appears to still be hung up on a different account that's over quota.

cPanel Error Log: /usr/local/cpanel/logs/error_log​

Cpanel::SafeFileLock::write_lock_contents(GLOB(0x169ed08), "/home/thailong/.cpanel/email_accounts.json.lock-3566209c6601c"...) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 441 at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 195. [2021-12-22 06:25:58 -0500] warn [update_quota_cache] Cpanel::Exception::IO::FileWriteError/(XID 4y49fg) The system failed to write to the file “/home/thailong/.cpanel/email_accounts.json.lock-3566209c6601c-1fc96d43d-1b8981” because of an error: Disk quota exceeded

nope... that actually wasn't it. I missed the R in /scripts/upcp --foce (need more coffee )

back to working as expected after running again with /scripts/upcp --force

 

[cPanelAnthony]

I'm glad to hear it's working now! Let us know if any issues persist.