chaosad

Registered
Jan 17, 2006
2
1
151
The server stopped generating statistics from 5 days, I have tried to generate statistics from command line using /scripts/runweblogs <username> but im getting the below errors:

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Log checker loaded ok..
==> cPanel Log Daemon version 26.0
[2017-11-21 21:31:35 +0200] [sepxferlog]
[2017-11-21 21:31:35 +0200] [sepxferlog] complete
[2017-11-21 21:31:35 +0200] Processing <username>...
[2017-11-21 21:31:35 +0200] Run Logs domain: <domainname> BW Limit: 20971520000 Domains: []
[2017-11-21 21:31:55 +0200] die [Internal Death while parsing [stdin] 16730] read(/var/cpanel/bandwidth.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148.
at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148.
Cpanel::SafeFileLock::fetch_lock_contents_if_exists("/var/cpanel/bandwidth.lock") called at /usr/local/cpanel/Cpanel/SafeFile/LockInfoCache.pm line 81
Cpanel::SafeFile::LockInfoCache::get(Cpanel::SafeFile::LockInfoCache=HASH(0x258d618), 3546019) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 835
Cpanel::SafeFile::_lock_wait("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 339
Cpanel::SafeFile::_safelock("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 277
Cpanel::SafeFile::safelock("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/FileGuard.pm line 21
Cpanel::FileGuard::new("Cpanel::Logd::BigLock", "/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/Logd/BigLock.pm line 15
Cpanel::Logd::BigLock::new("Cpanel::Logd::BigLock") called at /usr/local/cpanel/libexec/cpanellogd line 342


[A fatal error or timeout occurred while processing this directive.]
read(/var/cpanel/bandwidth.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148.

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How to solve this issue?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello,

You can try removing the "/var/cpanel/bandwidth.lock" file and then processing the statistics again to see if that helps.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
I've same problem but there isn't /var/cpanel/bandwidth.lock file at my server.
Hello,

Are you sure you notice the same output when manually running the "/scripts/runweblogs username" command? Or, are you simply noticing that statistics are not processing?

Thank you.