Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Statistics Processing Lag

Discussion in 'General Discussion' started by chaosad, Nov 21, 2017.

  1. chaosad

    chaosad Registered

    Joined:
    Jan 17, 2006
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    151
    The server stopped generating statistics from 5 days, I have tried to generate statistics from command line using /scripts/runweblogs <username> but im getting the below errors:

    ////////////////////////////////////////
    Log checker loaded ok..
    ==> cPanel Log Daemon version 26.0
    [2017-11-21 21:31:35 +0200] [sepxferlog]
    [2017-11-21 21:31:35 +0200] [sepxferlog] complete
    [2017-11-21 21:31:35 +0200] Processing <username>...
    [2017-11-21 21:31:35 +0200] Run Logs domain: <domainname> BW Limit: 20971520000 Domains: []
    [2017-11-21 21:31:55 +0200] die [Internal Death while parsing [stdin] 16730] read(/var/cpanel/bandwidth.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148.
    at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148.
    Cpanel::SafeFileLock::fetch_lock_contents_if_exists("/var/cpanel/bandwidth.lock") called at /usr/local/cpanel/Cpanel/SafeFile/LockInfoCache.pm line 81
    Cpanel::SafeFile::LockInfoCache::get(Cpanel::SafeFile::LockInfoCache=HASH(0x258d618), 3546019) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 835
    Cpanel::SafeFile::_lock_wait("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 339
    Cpanel::SafeFile::_safelock("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 277
    Cpanel::SafeFile::safelock("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/FileGuard.pm line 21
    Cpanel::FileGuard::new("Cpanel::Logd::BigLock", "/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/Logd/BigLock.pm line 15
    Cpanel::Logd::BigLock::new("Cpanel::Logd::BigLock") called at /usr/local/cpanel/libexec/cpanellogd line 342


    [A fatal error or timeout occurred while processing this directive.]
    read(/var/cpanel/bandwidth.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148.

    ////////////////////////////////////////

    How to solve this issue?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,856
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    You can try removing the "/var/cpanel/bandwidth.lock" file and then processing the statistics again to see if that helps.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. chaosad

    chaosad Registered

    Joined:
    Jan 17, 2006
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    151
    Thx I already did that and solved the problem
     
    cPanelMichael likes this.
  4. dortgendizayn

    dortgendizayn Member

    Joined:
    Mar 2, 2013
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    @cPanelMichael
    I've same problem but there isn't /var/cpanel/bandwidth.lock file at my server.

    How can i solve this problem?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,856
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Are you sure you notice the same output when manually running the "/scripts/runweblogs username" command? Or, are you simply noticing that statistics are not processing?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice