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Statistics software not working

Discussion in 'General Discussion' started by vishnunuk1, Apr 22, 2014.

  1. vishnunuk1

    vishnunuk1 Member

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    It is by default enabled for all users, i didnt changed anything. but it is not tracking anything.
    Total Bandwidth Usage
    2.70 Gig (2769.64 Meg)
    The above values are not changing my server is used 60gb + data.
    Induvidal user stats also not working (ava stats and other programs)
    what will be the problem?
    anyone please help me.
     
    #1 vishnunuk1, Apr 22, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you notice any activity in the /usr/local/cpanel/logs/stats_log file? Are you using any third-party web server applications such as Nginx? Do you notice valid entries within your Apache domlogs in the /usr/local/apache/domlogs directory?

    Thank you.
     
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    #2 cPanelMichael, Apr 23, 2014
  3. vishnunuk1

    vishnunuk1 Member

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    Yes i am using Nginx (/http://nginxcp.com/installation-instruction/) as frond end Webserver. And Apache as backend serve
     
    #3 vishnunuk1, Apr 24, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Check to see if your system uses a custom vhost.local template in the /var/cpanel/templates/apache2 directory. The installation of Nginx may have commented out CustomLog entries in this template file which changes the way Apache VirtualHosts are written. I have seen some users have success with uncommenting the "CustomLog" entries in the vhost.local template and then rebuilding the Apache configuration file via /scripts/rebuildhttpdconf.

    Thank you.
     
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    #4 cPanelMichael, Apr 25, 2014
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