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Status: 5.0.0 (box that receives only Certified Mail)

Discussion in 'E-mail Discussion' started by albatroz, May 23, 2019.

  1. albatroz

    albatroz Well-Known Member

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    I hope some from Italy can help us with this problem:

    Everytime we send an email to the University of Bologna we receive this error message

    Code:
    Reporting-MTA: mx.cert.example.com
    Final-Recipient: someusr@pec.example.net
    Action: failed
    Status: 5.0.0 (casella che riceve solo Posta Certificata)
    
    We purchased an S/MIME certificate thinking that this may solve the problem but it didn't,
    so I am wondering what kind of certificate do I need to send emails to that server.
     
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    #1 albatroz, May 23, 2019
    Last edited by a moderator: May 23, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    You need to contact the recipient of the email to find out in their instance what qualifies mail as certified, this could mean a certificate or it could be a rule they have in place to only allow specific users to email them but there's no way to know without contacting them first.


    Thanks!
     
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