Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Stop Backup Purge

Discussion in 'Data Protection' started by Peoplespaces, Nov 1, 2017.

Tags:
  1. Peoplespaces

    Peoplespaces Well-Known Member

    Joined:
    Oct 1, 2001
    Messages:
    229
    Likes Received:
    3
    Trophy Points:
    318
    cPanel Access Level:
    Root Administrator
    How do you stop the purging of canceled accounts from backup files. I find lots of customers can't or don't pay their bills and they want the account restored months after, so I need those backups kept until I manually delete them.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    I encourage you to vote and add feedback on the following feature request:

    Manage backups of terminated accounts

    Note the following comment:

    You could setup a script that copies the backup archive of an account to a separate location on the server, and then setup the script to automatically run after the account is terminated as part of the Accounts::Remove hook.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. mindnetcombr

    mindnetcombr Well-Known Member

    Joined:
    Sep 16, 2004
    Messages:
    63
    Likes Received:
    2
    Trophy Points:
    158
    I will just quote some comments of this feature request:

    source: Manage backups of terminated accounts


    - "the new cpanel backup does not keep backups of deleted accounts. if you terminate the account the backup will "disappear" after it no longer being in the set period (because the ne backups are now in date base directories which just get erased)"

    - "What one minute.... What if you accidentally terminate an account? Then the system removes the backup, so intimidate recovery is impossible? As in, I guess you would be SOL? cPanel, please say it ain't so!"


    So if an account was accidentally terminated by a reseller ou root user, on next backup run the backup will not exist. It's a risk of data loss. This feature should be a priority to cpanel team.
     
  4. brt

    brt Well-Known Member

    Joined:
    Jul 9, 2015
    Messages:
    89
    Likes Received:
    7
    Trophy Points:
    8
    Location:
    US
    cPanel Access Level:
    Root Administrator
    "What if you accidentally terminate an account?" -> It's not like this is a one-click process. You can't just accidentally delete an account.

    I would advise doing what we do. When an account is deleted, whether manually or through the likes of WHMCS, archive the backup somewhere else. It's a manual step, but if you have enough churn that it's a problem, you probably have other issues.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice