Stop the exim frozen/double bounce madness

optize

Well-Known Member
Apr 27, 2005
146
0
166
If spam goes out of an account and it bounces for whatever reason, usually due to max emails per hour, it will try to send an email back to the original sender.

However, that sender is usually forged as it's spam after all, which creates a double bounce.

Exim will freeze double bounces and they end up filling up the queue until you remove frozen emails. We have a cron that runs that will remove them, but I prefer that exim just drops them from the queue completely instead of freezing.

Is there a way to tell Exim to drop the message from the queue instead of freezing it on a double bounce?
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
21
143
cPanel Access Level
Root Administrator
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Hello,

Make sure that you have Sender Verification Callouts disabled. This can be found at WHM => Service Configuration => Exim Configuration Editor.

Also make sure that your SPF record is set to a hard fail (-all) instead of a soft fail (~all). That should help as well.
 

optize

Well-Known Member
Apr 27, 2005
146
0
166
Hello,

Make sure that you have Sender Verification Callouts disabled. This can be found at WHM => Service Configuration => Exim Configuration Editor.

Also make sure that your SPF record is set to a hard fail (-all) instead of a soft fail (~all). That should help as well.
Hi.

It's disabled and these customers don't have SPF records.