Stoping a remote user account transfer (cpanel 11.44)

Hi,

We’ve tried to transfer an account from a remote server (Another hosting company) to our server.

We’ve used the new Transfer Tool interface from whm 11.44 to initialise the transfer. So far, everything was going great until we fell into an endless loop...
We get this nonstop:

Code:

Waiting for backup to start...Done 
Checking remote server for backups...cPanel Login Failed: HTTP/1.0 900 NET OR SSL ERROR 
/usr/local/cpanel/scripts/getremotecpmove 14824: open_tcp_connection: failed `onlinecasinocanada.ca', 2083 (Connection timed out)

So we’ve tried to pause the transfer and now the process stays at “Pausing”.

Finally, I’ve restarted the cPanel service in SSH, kill all process with the word transfer in them… yet the problem still persist….
Anyone has an idea on how to stop the transfer?

 

Hi Michael,

I do have root access, but the transfert was made with the Transfer Tools in WHM 11.44 (Nice interface btw :D) Using the User authentification to initiate the transfer.

I see that this morning the transfer is now marked as failed, so I imaged that the backup tried a X amount of time before failling.

A Kill switch would be a good future option!

Thank you for your reply.