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Strange addon domain redirect issue

Discussion in 'General Discussion' started by Archinus, Apr 14, 2015.

  1. Archinus

    Archinus Member

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    Hello - i will try to keep this short and to the point, but if there are any details i can provide to you to help me in fixing this please do say so!

    So i have domain1.com added as a primary domain in my cpanel account and i have added domain2.com as a secondary domain. Everything looks fine until i try to visit domain2.com. When i go to domain2.com it redirects me to www.domain1.com/domain2.com/ .

    I have checked for redirects in cpanel - there are none. I have also tried deleting and recreating domain2.com as an addon domain. If i try to go to domain2.com when it is not added as an addon domain then i get a normal error page, so i dont think it's a DNS issue.

    Any help would be greatly appreciated - Thanks!
     
    #1 Archinus, Apr 14, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Check your .htaccess in root directory of domain1.com, if possible, rename the file to .htaccess.txt for a moment and then try opening domain2.com
     
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    #2 Infopro, Apr 14, 2015
  3. Archinus

    Archinus Member

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    Thanks - when i disable the .htaccess it creates a redirect loop on both domains.
     
    #3 Archinus, Apr 15, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    To be clear, you have domain1.com, and there is I'm assuming, nothing in it but an index.html (you've disabled the .htaccess here) and you have an addon domain, domain2.com, with nothing in it, not even an .htaccess, but it does have an index.html as well. On opening domain2.com you're getting a redirect loop. Is that right?

    Or do you have scripts installed into one or both of these domains?
     
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    #4 Infopro, Apr 15, 2015
  5. Archinus

    Archinus Member

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    I apologize i should of specified that domain1 has a wordpress install, and domain2 is empty.
     
    #5 Archinus, Apr 15, 2015
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Which one has the redirect loop?
     
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    #6 Infopro, Apr 15, 2015
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you using CloudFlare by chance?
     
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    #7 Infopro, Apr 15, 2015
  8. Archinus

    Archinus Member

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    With the .htaccess disabled domain2 redirects to domain1 which then goes into a loop. Also no i am not using cloudflare.
     
    #8 Archinus, Apr 15, 2015
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    See if this is of any use to you:
    wpbeginner.com/wp-tutorials/how-to-fix-error-too-many-redirects-issue-in-wordpress
     
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    #9 Infopro, Apr 15, 2015
  10. Archinus

    Archinus Member

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    Well for simplicity's sake i removed the wordpress install (it was a blank site), and removed and re-added domain1 and domain2 and the loop has stopped but domain1directs me to /cgi-sys/defaultwebpage.cgi and domain1 directs me to domain1.com/domain2.com/
     
    #10 Archinus, Apr 16, 2015
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you have root access to this server? If not, could you report this problem to your web hosting company so they can take a closer look and verify why this is happening?

    Thank you.
     
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    #11 cPanelMichael, Apr 17, 2015
  12. Archinus

    Archinus Member

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    I do have root access to the server.
     
    #12 Archinus, Apr 18, 2015
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Were you able to report the issue to your web hosting provider so they could take a closer look?

    Thank you.
     
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    #13 cPanelMichael, Apr 20, 2015
  14. Archinus

    Archinus Member

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    I think you may of misread. It's on a VPS i have root access to.
     
    #14 Archinus, Apr 21, 2015
  15. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Sounds like one of the domains has not propagated, or is configured incorrectly somewhere to me.

    Do you note any issues checking them both from a site like this one?
    intodns.com
     
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    #15 Infopro, Apr 21, 2015
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