I hope this is in the right spot. I am desperate for help. First allow me to set up some facts.
I run a PHPBB3 Forum.
my host has Cpanel 11.24.4-RELEASE installed for me to use.
I have a main domain www.mydomain.com/forum_subdir
I am using an Addon Domain to run the forum. The forum lives in the forum_subdir.
The address of the forum is www.myforumaddress.com
all phpbb3 cookies are set to use www.myforumaddress.com
OK for the most part this set up is working well. Heres the problem.
randomly different people will not be able to reach www.myforumaddress.com for about an hour or so. I haven't had the problem and many other people haven't had the problem but everyday someone new does seem to have this problem. no matter what they do the site is just gone or server unrecognizable. They search for the site in google and when a link comes up they click it and still nothing. These same people still seem to be able to reach www.mydomain.com/forum_subdir if they type this in directly but of course this is no good because it doesn't have the right cookie information and they can't log into the phpbb3 forum. ... help please! This problem is frustrating many of my best forum users.
thanks in advance.
I run a PHPBB3 Forum.
my host has Cpanel 11.24.4-RELEASE installed for me to use.
I have a main domain www.mydomain.com/forum_subdir
I am using an Addon Domain to run the forum. The forum lives in the forum_subdir.
The address of the forum is www.myforumaddress.com
all phpbb3 cookies are set to use www.myforumaddress.com
OK for the most part this set up is working well. Heres the problem.
randomly different people will not be able to reach www.myforumaddress.com for about an hour or so. I haven't had the problem and many other people haven't had the problem but everyday someone new does seem to have this problem. no matter what they do the site is just gone or server unrecognizable. They search for the site in google and when a link comes up they click it and still nothing. These same people still seem to be able to reach www.mydomain.com/forum_subdir if they type this in directly but of course this is no good because it doesn't have the right cookie information and they can't log into the phpbb3 forum. ... help please! This problem is frustrating many of my best forum users.
thanks in advance.