Jan 15, 2015
cPanel Access Level
Root Administrator
Hi Guys,
I think this is in the correct place, if not it would be great if someone could move it for me.

I am running an EC2 instance with cPanel and host around 50 websites for clients etc. Every website works perfectly from my location except one, I keep getting a Forbidden notice:


You don't have permission to access / on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

We have a static IP at the office and I can SSH into the instance as well as access everything else however this one website isn't working for me. It is running the latest version of wordpress however because I'm not even getting through to a white screen of death I'm guessing its not even getting that far.

I have checked the firewall and allowed my IP address but it was fine, again this would have blocked the entire server if it wasn't.

I am not sure where to go after this one? Any help is very much appreciated.


Staff member
Apr 11, 2011

It looks like this thread was missed in our initial scan of incoming threads. Could you verify if the issue still persists, and if so, the output to /usr/local/apache/logs/error_log when this happens?

Thank you.