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Strange behaviour with new backup system when restoring...

Discussion in 'General Discussion' started by 4u123, Nov 19, 2013.

  1. 4u123

    4u123 Well-Known Member PartnerNOC

    Jan 2, 2006
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    I was wondering if anyone else has experienced this problem with the new backup system?

    I had compression on and also "pigz" enabled in tweak settings. This is a new server.

    Restored an account for a customer and all the directory permissions were incorrect - all seemed to be set to 0750, so I sorted that out.

    The customer got back to me saying none of his sites were working - so I checked and indeed, all displaying 500 errors.

    The log was showing...

    SoftException in Application.cpp:602: Could not execute script "/home/user/public_html/addondir/index.php"

    This was happening for all his addon domains, which were all PHP based. I checked all the usual things and made sure all permissions and ownership were correct. Couldn't find a cause for this error.

    So I restored his account from a previous backup which was legacy - everything was fine with that.

    My suspicion is that this was a CloudLinux issue. The problem was happening only with PHP scripts. My only other thought is that the compression could have caused a problem with certain files.

    Would be interested to know if anyone else has experienced this. I'd also be interested to know if there is anyone running CloudLinux + CageFS + new backups +compression +pigz and they have successfully restored backups without any issues.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    I recommend opening a bug report for this issue so we can attempt to reproduce this and determine if there is in-fact a flaw with our backup restore script. You can open a bug report via:

    Submit A Bug Report

    Please post the ticket number here so we can update this thread with the outcome.

    Thank you.

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