Strange behaviour with new backup system when restoring...


Well-Known Member
Jan 2, 2006
I was wondering if anyone else has experienced this problem with the new backup system?

I had compression on and also "pigz" enabled in tweak settings. This is a new server.

Restored an account for a customer and all the directory permissions were incorrect - all seemed to be set to 0750, so I sorted that out.

The customer got back to me saying none of his sites were working - so I checked and indeed, all displaying 500 errors.

The log was showing...

SoftException in Application.cpp:602: Could not execute script "/home/user/public_html/addondir/index.php"

This was happening for all his addon domains, which were all PHP based. I checked all the usual things and made sure all permissions and ownership were correct. Couldn't find a cause for this error.

So I restored his account from a previous backup which was legacy - everything was fine with that.

My suspicion is that this was a CloudLinux issue. The problem was happening only with PHP scripts. My only other thought is that the compression could have caused a problem with certain files.

Would be interested to know if anyone else has experienced this. I'd also be interested to know if there is anyone running CloudLinux + CageFS + new backups +compression +pigz and they have successfully restored backups without any issues.


Staff member
Apr 11, 2011
Hello :)

I recommend opening a bug report for this issue so we can attempt to reproduce this and determine if there is in-fact a flaw with our backup restore script. You can open a bug report via:

Submit A Bug Report

Please post the ticket number here so we can update this thread with the outcome.

Thank you.