Strange cPanel / DNS issues

[Richard Copestake]

Hello,

We are having several "strange" issues going on, within the box

the first domain - example.co.uk is having the following problems

* Some connections, it's resolving to the correct IP (212.48.xx.xxx)
* On some connections is resolving still to the old iP (185.116.xxx.xxx)
* One some connections/browers website loads
* On some connections we are getting the "SORRY!" cPanel holding page

Any suggestions please?

 

[ChrisI]

Hello!

It sounds like there could be a nameserver mismatch or an IP mismatch for the domain in it's DNS zone. Are you using multiple DNS servers for the domain? Do the IPs for the domain match on those if so?

Thanks!

 

[Richard Copestake]

Hello,

So the IP is that of the server.

One DNS Server

1 IP for both ns1 & ns2 and the server.

 

[cPanelMichael]

Hello,

How long has it been since you updated the name servers for the affected domain name? Do you notice any issues when entering the domain name on a utility such as IntoDNS.com?

Thank you.

 

[Richard Copestake]

Hello,

Its been 24/25 hours.

I've had to delete the account and start fresh, just going around in circles.

 

[cPanelMichael]

I've had to delete the account and start fresh, just going around in circles.

Did that address the issue, and if no, were you able to check on a website such as IntoDNS.com to see if there wee any DNS problems?

Thank you.

 

[Richard Copestake]

Hello,

It so far, looks like the account setup tool, didnt setup the account right. So issues on intoDNS.com

 

[cPanelMichael]

Hello,

It so far, looks like the account setup tool, didnt setup the account right. So issues on intoDNS.com

Hello,

Could you provide some more details about what wasn't configured properly? Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look.

Thank you.

 

[Richard Copestake]

Hello,

Ticket is already open: 8395725

 

[cPanelMichael]

To update, it looks like this was related to the browser/DNS cache on the system accessing the website. The issue was not reproducible in testing.

Thank you.