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Strange cPanel / DNS issues

Discussion in 'Bind / DNS / Nameserver Issues' started by Richard Copestake, Apr 20, 2017.

  1. Richard Copestake

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    Hello,

    We are having several "strange" issues going on, within the box

    the first domain - example.co.uk is having the following problems

    * Some connections, it's resolving to the correct IP (212.48.xx.xxx)
    * On some connections is resolving still to the old iP (185.116.xxx.xxx)
    * One some connections/browers website loads
    * On some connections we are getting the "SORRY!" cPanel holding page

    Any suggestions please?
     
    #1 Richard Copestake, Apr 20, 2017
    Last edited by a moderator: Apr 20, 2017
  2. cPanelChrisI

    cPanelChrisI Technical Analyst II
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    Hello!

    It sounds like there could be a nameserver mismatch or an IP mismatch for the domain in it's DNS zone. Are you using multiple DNS servers for the domain? Do the IPs for the domain match on those if so?

    Thanks!
     
  3. Richard Copestake

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    Hello,

    So the IP is that of the server.

    One DNS Server

    1 IP for both ns1 & ns2 and the server.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    How long has it been since you updated the name servers for the affected domain name? Do you notice any issues when entering the domain name on a utility such as IntoDNS.com?

    Thank you.
     
  5. Richard Copestake

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    Hello,

    Its been 24/25 hours.

    I've had to delete the account and start fresh, just going around in circles.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Did that address the issue, and if no, were you able to check on a website such as IntoDNS.com to see if there wee any DNS problems?

    Thank you.
     
  7. Richard Copestake

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    Hello,

    It so far, looks like the account setup tool, didnt setup the account right. So issues on intoDNS.com
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you provide some more details about what wasn't configured properly? Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look.

    Thank you.
     
  9. Richard Copestake

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    Hello,

    Ticket is already open: 8395725
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, it looks like this was related to the browser/DNS cache on the system accessing the website. The issue was not reproducible in testing.

    Thank you.
     
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