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SOLVED Strange Cron email from cpaddons_report.pl

Discussion in 'E-mail Discussions' started by Lathanael, Jul 31, 2017.

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  1. Lathanael

    Lathanael Member

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    Hello,

    since i requested my hoster to make a new installation of my VPS last weekend i get a weird looking mail from the cpanel. It mainly consists of css/html garbage (see below). I tried the forums search and google-fu but only found a thread from 2006 with no answer. Can someone explain that behaviour to me?

    The VPS currently runs CentOS 6.9 and WHM/cPanel 64.0.36. It is a fresh install and i only added Softaculous via the provided installer.

    Code:
    
                
    
            </div>
            <!-- FOOTER -->
            <script type='text/javascript' src='../libraries/jquery/1.11.3/jquery-1.11.3.min.js'></script>       
    
            
            <script>
                window.COMMON = window.COMMON || {};
                window.COMMON.hasRootPrivileges = false;
                window.COMMON.securityToken = "";
            </script>
            <script src="/templates/menu/topframe.min.js"></script>
            
        </body>
    </html>
    
    Thanks in advance for any help you guys can provide!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can you post the full email you got, this appears to be just part of it.
     
  3. Lathanael

    Lathanael Member

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    That's the problem. The email is kind of corrupted and what i posted above is all that is sent.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What provided installer exactly?
     
  5. Lathanael

    Lathanael Member

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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That installer is pretty much painless and trouble free, in my experience. I do find a result for this on google:
    "window.COMMON.hasRootPrivileges"

    And that has to do with something called Template Toolkit.

    You might want to consider contacting Softaculous about this to see if they have anything to add here.

    Did you install anything via Softaculous or just install the script and the emails started?
     
  7. Lathanael

    Lathanael Member

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    At the moment it's just Softaculous. The thing is I do not know if it started after installing Softaculous or if it was already present before. As I mentioned earlier it is a new installation of the VPS and I installed Softaculous pretty much right after the VPS was available to me. The next morning this email arrived in my inbox.

    To me it looks like something tries to sent an email but somehow the format gets distorted and only the last part of the mail is actually saved and then sent as the whole <html><body> part of the beginning is missing.
     
    #7 Lathanael, Jul 31, 2017
    Last edited: Jul 31, 2017
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to ask them to take a closer look at this for you.
     
  9. CBG

    CBG Member

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    I have this same issue, however I don't have Softaculous.

    I got these Plugins
    ConfigServer Security & Firewall
    Configure ClamAV Scanner
    Lets Encrypt SSL
    LiteSpeed Web Server
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This can happen when the "/usr/local/cpanel/cpaddons" directory does not exist. It's fixed in cPanel version 66 as part of the following resolution included in version 66.0.7:

    Fixed case CPANEL-14261: Fix header/footer prints in cpaddons_report.pl with --notify.

    In the meantime, you can recreate the missing directory on the server if it does not exist by browsing to "WHM Home » cPanel » Install cPAddons Site Software", selecting "Force Refresh of All cPAddons Site Software Sources", and clicking on "Update cPAddon Config".

    Thank you.
     
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  11. Lathanael

    Lathanael Member

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    Thanks for the information. I'm trying your solution and will report back if it works.
     
  12. Lathanael

    Lathanael Member

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    The workaround seems to have fixed the issue. Thank you for letting us know!
     
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