mickalo

Well-Known Member
Apr 16, 2002
782
5
318
N.W. Iowa
Hello,

we have been getting complaints from AOL users about an error they receive:
Code:
"Error 504 "Gateway Timeout".
what exactly does this error mean ... never seen this before ??

thx's
Mickalo
 

webignition

Well-Known Member
Jan 22, 2005
1,880
0
166
http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.5.5

Possibly a proxy between your server and AOLs users is doing something wrong.

A traceroute from an affected user to your server should indicate where the connection is failing, so this is probably the next best step.

If the traceroute fails:

a) within an AOL controlled network
- get the user to contact AOL, preferably with a message written by someone who understands the nature of the problem (i.e. you write on behalf of the user)

b) within a network which you either control or have some say in (for example, your data centre's network)
- take whatever action seems necessary (i.e. try and get it fixed yourself or inform the data centre's techs)

c) anywhere else
- just sit back and wait as you'll most likely be able to do nothing and the problem should get resolved some time

Either way, if it's down to a) or c), you can reassure the users that it's not a problem with your kit.
 

mickalo

Well-Known Member
Apr 16, 2002
782
5
318
N.W. Iowa
webignition said:
http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.5.5

Possibly a proxy between your server and AOLs users is doing something wrong.

A traceroute from an affected user to your server should indicate where the connection is failing, so this is probably the next best step.

If the traceroute fails:

a) within an AOL controlled network
- get the user to contact AOL, preferably with a message written by someone who understands the nature of the problem (i.e. you write on behalf of the user)

b) within a network which you either control or have some say in (for example, your data centre's network)
- take whatever action seems necessary (i.e. try and get it fixed yourself or inform the data centre's techs)

c) anywhere else
- just sit back and wait as you'll most likely be able to do nothing and the problem should get resolved some time

Either way, if it's down to a) or c), you can reassure the users that it's not a problem with your kit.
thanks, I will check this out.

Our firewall wouldn't cause a problem like this would it?? It only appears to affect AOL user, but if they use another browser, like Firefox, they have no problems.

Mickalo
 

webignition

Well-Known Member
Jan 22, 2005
1,880
0
166
mickalo said:
Our firewall wouldn't cause a problem like this would it?? It only appears to affect AOL user, but if they use another browser, like Firefox, they have no problems.
In which case it is more likely to be an issue with the AOL browser.