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Strange error

Discussion in 'General Discussion' started by mickalo, Sep 20, 2006.

  1. mickalo

    mickalo Well-Known Member

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    Hello,

    we have been getting complaints from AOL users about an error they receive:
    Code:
    "Error 504 "Gateway Timeout". 
    
    what exactly does this error mean ... never seen this before ??

    thx's
    Mickalo
     
  2. webignition

    webignition Well-Known Member

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    http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.5.5

    Possibly a proxy between your server and AOLs users is doing something wrong.

    A traceroute from an affected user to your server should indicate where the connection is failing, so this is probably the next best step.

    If the traceroute fails:

    a) within an AOL controlled network
    - get the user to contact AOL, preferably with a message written by someone who understands the nature of the problem (i.e. you write on behalf of the user)

    b) within a network which you either control or have some say in (for example, your data centre's network)
    - take whatever action seems necessary (i.e. try and get it fixed yourself or inform the data centre's techs)

    c) anywhere else
    - just sit back and wait as you'll most likely be able to do nothing and the problem should get resolved some time

    Either way, if it's down to a) or c), you can reassure the users that it's not a problem with your kit.
     
  3. mickalo

    mickalo Well-Known Member

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    thanks, I will check this out.

    Our firewall wouldn't cause a problem like this would it?? It only appears to affect AOL user, but if they use another browser, like Firefox, they have no problems.

    Mickalo
     
  4. webignition

    webignition Well-Known Member

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    In which case it is more likely to be an issue with the AOL browser.
     
  5. AndyReed

    AndyReed Well-Known Member
    PartnerNOC

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    If you have googled!!!! Just to mention one of the sites I found when I googled:
    http://www.checkupdown.com/status/E504.html
     
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