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Strange Junk email issue

Discussion in 'E-mail Discussion' started by nitaish, Apr 4, 2016.

  1. nitaish

    nitaish Well-Known Member
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    I am managing a customer's cPanel server. He has a domain configured with lots of email users created. He is facing a weird issue which I am unable to resolve. All the emails sent from a user (say a@domain.com) to another user (b@domain.com) are landing in the junk folder of b@domain.com. There is no system level, domain level or user level filter created either through cPanel or through any webmail. Even the email headers and the log files don't reveal anything. Can somebody help me to find out the cause and the solution?
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you post the entry from /var/log/exim_mainlog for one of these messages? Here's a command you can use to generate log entries for a specific email address:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
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