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strange mailserver problem on a cpanel server

Discussion in 'E-mail Discussion' started by apogee, Nov 18, 2004.

  1. apogee

    apogee Well-Known Member

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    Hi,

    I have a very strange mail problem, some clients lost ther mailboxes without interaction.
    I log in into clients cpanel and all mailboxes are away. I see no boxes but on the server disc all mailboxes still exist. The customer can't also get his mail with his mailclient or webmail, auth failed....

    I must always re-create the mailboxes to get them back to life. My customers are very angry and i'm very confused. I have no idea whats going wrong with my server :(

    I habe nothing do, no reboot, no software changes, no updates, nothing.
    My System: WHM 9.9.8 cPanel 9.9.8-C118, Fedora 2

    Anybody have the same problem?

    BTW: all permissions on the mailboxes are sane
     
  2. protocol

    protocol Well-Known Member
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    Having the same problem, very alarming. Only happening to some customers. I have put a support request into cpanel.

    WHM 9.9.8 cPanel 9.9.8-C118 Trustix i686 - WHM X v3.1.0
     
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    #2 protocol, Nov 18, 2004
    Last edited: Nov 18, 2004
  3. apogee

    apogee Well-Known Member

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    right, same on my box. Only happening to some customers, too.

    one hour ago, it happens also on my private account and two customers accounts, every hour 1-3 domains have this problem, i don't know what should to do but I'm lucky to read that I'm not the only one with this problems....
     
  4. protocol

    protocol Well-Known Member
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    my support ticket is 80829 if it is any help. I'm sure this must be happening on other systems too. I notice the mailbox files are still there in the users mail directory. We have had 4 customers on one server (none on another server). One was earlier this week and seemed to be a one off so I dismissed it. But this is def not the users.
     
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    #4 protocol, Nov 18, 2004
    Last edited: Nov 18, 2004
  5. x-man

    x-man Well-Known Member

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    I think that is same problem, on my server users can`t login in to Horde webmail, only work if that users use default account!
     
  6. protocol

    protocol Well-Known Member
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    This is the first time I have been a victim of a new problem, how long does it normally take them to fix something like this?
     
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  7. apogee

    apogee Well-Known Member

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    any news? again 2 mailboxes are gone :confused:
     
  8. alrock

    alrock Active Member

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    I have been having this problems as well.

    We also experienced a problem when adding a new account in WHM. Default email addesses were not being created and adding a new email account appered to work from within Cpanel, however, the account never really is created.

    I have found that this problem is related to the SMTP Tweak. Once I disabled it, I as able to create the mail account and successfully send a test message.

    After the account was created, I enabled the tweak again and the mail was still delivered.
     
  9. alrock

    alrock Active Member

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    Scratch that. I am not sure it was delivered because the reseller jumped the gun and changed the DNS before I could even finish testing if the mail was actually delivered.
     
  10. protocol

    protocol Well-Known Member
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    I have no news yet.
     
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  11. protocol

    protocol Well-Known Member
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    Has anyone had this again since recent updates? We have had no complaints today on this.
     
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  12. antoshka

    antoshka Member

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    same here

    we are currently having this problem with 9.9.8-R119. i will upgrade to latest Current version and see if that helps.
     
  13. puzz1ed1

    puzz1ed1 Active Member

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    anyone found out how to fix this problem?
     
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  14. antoshka

    antoshka Member

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    yes. this issue arises because mailscanner stops working. look for more info in this forum on how to fix this.

    btw, sometimes it fixes itself. re-installing exim does not help. this is more complex.
     
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