Strange problem today with WHM and SSL

rligg

Well-Known Member
Sep 16, 2003
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Yesterday I updated several godaddy ssl certificates via whm with the accompanying CA bundle. Everything worked fine until today. Today apache went down out of nowhere. While there were apache procs running, it wasn't loading pages. No load, ram or disk problems. I figured I would restart apache. I was unable to restart it. The error was pointing to godaddy ca bundle that did not exist. I commented out the lines in httpd.conf as a stop gap to get apache back online. How could the ca bundle just disappear? I know for a fact I installed the ca bundle with the certificates several times yesterday. I replaced the missing bundle and rebuilt apache conf several times to test. Everything is ok now.

Again, how can this happen?
 
Last edited:

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello :)

Could you let us know which version of cPanel is installed? You can check this with a command such as:

Code:
cat /usr/local/cpanel/version
Does the certificate now exist where the previous error message stated it could not be found?

Thank you.
 

rligg

Well-Known Member
Sep 16, 2003
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cpanel cer: 11.38.1.15

"Does the certificate now exist where the previous error message stated it could not be found? "

Yes I manually put it in there.
 

cPanelMichael

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I could not find any open bug reports where this behavior has been reported. It sounds like the CABundle was somehow deleted last time. If the issue happens again, please open a support ticket using the URL in my signature so we can take a closer look.

Thank you.