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Strange problem - WHM auto suspending all new accounts

Discussion in 'General Discussion' started by jonathan0766, Dec 22, 2009.

  1. jonathan0766

    jonathan0766 Registered

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    For no apparent reason WHM has begun to auto suspend new accounts. I'm unable to get it to unsuspend the accounts.

    I'm using version 11.25 on a Linux box (CentOS).

    I'm only hosting half a dozen domains or so. Everything was perfectly normal just two or three days ago, and nothing has been knowingly changed on the server. I tried deleting an unused account that was functioning normally. Then when I tried to recreate the same account, it begins its life auto suspended; and I can't get WHM to unsuspend it.

    Any ideas?
     
  2. jonathan0766

    jonathan0766 Registered

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    Oh, and here is the unsuspend status message it's providing. I haven't spotted anything unusual but maybe somebody else can.

    ---

    Unsuspending an account -

    Changing shell for *accountname*.
    Shell not changed.
    Unlocking password for user *accountname*.
    passwd: Unsafe operation (use -f to force).
    Updating ftp passwords for *accountname*
    Ftp password files updated.
    Ftp vhost passwords synced
    *accountname*'s account is now active
    Unsuspending mysql users
    Notification => myemail@gmail.com via EMAIL [level => 3]

    ---
     
  3. madaboutlinux

    madaboutlinux Well-Known Member

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    Well, it isn't easy to provide any solution on this issue as this looks something new and haven't seen anyone complaining about it. Have your host or cPanel support staff to look into this issue.
     
  4. jonathan0766

    jonathan0766 Registered

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    Is there anything that would normally cause a new account to be suspended when it's created (specifically a context where if that effect is in place, you'd be unable to unsuspend an account; a quota or limitation of some manner?)? Not at the reseller level mind you, but at the WHM owner level.

    My web hosting support sucks so I'm pretty much on my own (or might as well be).
     
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