Strange problem with quota

[Computer_Wizard]

I have a user that is having a strange issue with their quota.

When viewing the account in WHM it says that they're on the "advanced" package, which we have setup to have a 250mb disk quota. Our "Standard" package only has a 100mb disk quota.

Now when I view their cpanel, it shows they have the 250mb disk quota, that they are not going over. It also shows this in WHM.

However, the user (and I get copied on all these messages, and I receive it too) keeps getting a notification that they have gone over quota, and are using 102/100mb. This is the only advanced user getting these notifications.

I have re-applied the advanced package, hoping that would reset the quota everywhere, but that does not seem to have done the trick.

I also have a different problem, in the fact that they use it to periodically host files, and then remove them. Right now they have removed the files, and their disk usage is only 11mb, so I would need some kind of way to test that this is working.

Thanks for the help!

 

[JayFromEpic]

Check their mailbox quotas. I can almost guarantee that is why you are receiving this notification. Also check for any catchall addresses for their account.

 

[Computer_Wizard]

No, they have the max amount of email accounts, but none of them are actually using any space. Also, even if they were (and are now deleted) they all have quotas of 250mb not 100, so the email should not be referencing that either.

 

[storminternet]

Have you tried /scripts/fixquotas ? If not please try this script and check if that fix this issue.

 

[JayFromEpic]

This just doesnt sound like a normal quota issue. Its odd. It could be a number of different things from a script creating and deleting files, backups being created and deleted, a database thats pushing the account of the quota.

I suggest you submit a cPanel Support ticket at https://tickets.cpanel.net/review/login.cgi?redirect=/submit/

 

[cPanelMichael]

Hello

I also suggest submitting a ticket with our staff so we can check further:

Submit A Ticket

If you choose to do so, please post the ticket number here so we may track the issue.

Thank you.