The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Strange time out error when trying to transfer an account

Discussion in 'Data Protection' started by DWHS.net, Apr 29, 2015.

  1. DWHS.net

    DWHS.net Well-Known Member
    PartnerNOC

    Joined:
    Jul 28, 2002
    Messages:
    1,569
    Likes Received:
    6
    Trophy Points:
    38
    Location:
    LA, Costa RIca
    cPanel Access Level:
    Root Administrator
    I am trying to move a customer off an old Centos 5.11 server but it keeps failing with the error below, I added the servers IPs into both firewalls so I know it's not that.

    Starting “TRANSFER” for “Account” “username”.
    Copy Destination: /home
    Remote server type: “WHM1130”.
    Packaging the account with the command: /usr/local/cpanel/scripts/pkgacct --use_backups --skiphomedir username'' --split --compressed --mysql 5.5 …
    ERROR:
    ERROR: The system experienced a timeout error while it attempted to connect to “66.123.123.123”: timeout
    Retrying …
    pkgacct started.
    pkgacct -- attempting to use daily backup to create a account package
    pkgacct -- could not use daily backup because it is missing (/backup/cpbackup/daily/username)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Have you tried to manually connect to the source server from the destination server to verify the connection succeeds? EX:

    Code:
    ssh root@66.123.123.123 -p22
    Thank you.
     
  3. DWHS.net

    DWHS.net Well-Known Member
    PartnerNOC

    Joined:
    Jul 28, 2002
    Messages:
    1,569
    Likes Received:
    6
    Trophy Points:
    38
    Location:
    LA, Costa RIca
    cPanel Access Level:
    Root Administrator
    Yes, and I can rsync from it directly.

    It's pretty slow though which makes me think something is timing out in the transfer program.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Are both servers in the same data center? If so, you may want to consult with your data center to verify where the slowness is coming from.

    Thank you.
     
  5. DWHS.net

    DWHS.net Well-Known Member
    PartnerNOC

    Joined:
    Jul 28, 2002
    Messages:
    1,569
    Likes Received:
    6
    Trophy Points:
    38
    Location:
    LA, Costa RIca
    cPanel Access Level:
    Root Administrator
    Yeah, the old server is really old I think that might be the slow down. I will check the mrtg to be sure though.

    Thanks,
     
Loading...

Share This Page