Strange time out error when trying to transfer an account

WebHostPro

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PartnerNOC
Jul 28, 2002
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I am trying to move a customer off an old Centos 5.11 server but it keeps failing with the error below, I added the servers IPs into both firewalls so I know it's not that.

Starting “TRANSFER” for “Account” “username”.
Copy Destination: /home
Remote server type: “WHM1130”.
Packaging the account with the command: /usr/local/cpanel/scripts/pkgacct --use_backups --skiphomedir username'' --split --compressed --mysql 5.5 …
ERROR:
ERROR: The system experienced a timeout error while it attempted to connect to “66.123.123.123”: timeout
Retrying …
pkgacct started.
pkgacct -- attempting to use daily backup to create a account package
pkgacct -- could not use daily backup because it is missing (/backup/cpbackup/daily/username)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello,

Have you tried to manually connect to the source server from the destination server to verify the connection succeeds? EX:

Code:
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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2,213
363
It's pretty slow though which makes me think something is timing out in the transfer program.
Are both servers in the same data center? If so, you may want to consult with your data center to verify where the slowness is coming from.

Thank you.