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Strange time out error when trying to transfer an account

Discussion in 'Data Protection' started by WebHostPro, Apr 29, 2015.

  1. WebHostPro

    WebHostPro Well-Known Member
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    I am trying to move a customer off an old Centos 5.11 server but it keeps failing with the error below, I added the servers IPs into both firewalls so I know it's not that.

    Starting “TRANSFER” for “Account” “username”.
    Copy Destination: /home
    Remote server type: “WHM1130”.
    Packaging the account with the command: /usr/local/cpanel/scripts/pkgacct --use_backups --skiphomedir username'' --split --compressed --mysql 5.5 …
    ERROR:
    ERROR: The system experienced a timeout error while it attempted to connect to “66.123.123.123”: timeout
    Retrying …
    pkgacct started.
    pkgacct -- attempting to use daily backup to create a account package
    pkgacct -- could not use daily backup because it is missing (/backup/cpbackup/daily/username)
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Have you tried to manually connect to the source server from the destination server to verify the connection succeeds? EX:

    Code:
    ssh root@66.123.123.123 -p22
    Thank you.
     
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  3. WebHostPro

    WebHostPro Well-Known Member
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    Yes, and I can rsync from it directly.

    It's pretty slow though which makes me think something is timing out in the transfer program.
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Are both servers in the same data center? If so, you may want to consult with your data center to verify where the slowness is coming from.

    Thank you.
     
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  5. WebHostPro

    WebHostPro Well-Known Member
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    Yeah, the old server is really old I think that might be the slow down. I will check the mrtg to be sure though.

    Thanks,
     
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