Struggling with FTP / SFTP backup from WHM..??

Operating System & Version
CentOS 6.10
cPanel & WHM Version


Active Member
Nov 25, 2011
Kansas City, MO
cPanel Access Level
Root Administrator
I have an FTP server configured with both FTPS and SFTP enabled:


From FileZilla I am able to connect using either option, and I can create files/folders, and delete them no problem.

From a WordPress site running Updraft Plus I am able to use the FTPS option successfully (only if I disable passive mode.)

From WHM I don't see an option for FTPS. I tried using the FTP option with my FTPS port 2134, but that gives me an immediate error that it "cannot connect to 'server' using provided credentials."

If I try FTP with my SFTP port of 2222 then it hangs for 30 seconds and gives me a timeout error.

If I try SFTP with my port 2222, then it actually creates the validate.tmp file on the server, but it fails with an error that it "couldn't delete remote file: permission denied." Again, though, I can use the same setup with FileZilla and I can delete those files just fine.

So it seems like I'm closest with SFTP, and it's connecting and creating a file, but then it can't delete the file. Any idea why that would be?

Any information on this would be greatly appreciated. Thanks!