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Sub domains not working after update

Discussion in 'Bind / DNS / Nameserver Issues' started by Karl1, Sep 14, 2017.

  1. Karl1

    Karl1 Active Member

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    Hi,

    I logged to WHM and there was that notification on the right top corner saying "You need to reboot to finish update".

    Also had a notification from cpanel/whm with:
    "The system’s core libraries or services have been updated. reboot the server to ensure the system benefits from these updates."

    I did it and after that the sub domains are not working at all. When I visit it points to the defaultwebpage.cgi page

    Please help, as I am with server down :(
     
    #1 Karl1, Sep 14, 2017
  2. Karl1

    Karl1 Active Member

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    one other sub domain gives message:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
     
    #2 Karl1, Sep 14, 2017
  3. Nicholas-MAH

    Nicholas-MAH Member

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    Twitter:
    I know this is a very basic response, however, have you tried to hard reboot your server?

    You could also do a "dig" to check DNS.

    Example command to run from SSH: dig +short subdomain.example.com
     
    #3 Nicholas-MAH, Sep 14, 2017
  4. Karl1

    Karl1 Active Member

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    this is weird.

    the dig results always was correct showing same IP as the main domain.

    But I've rebooted it more than once before I created this post.. and it didn't work before.

    Anyway, it is working now.
    Thanks (!)


     
    #4 Karl1, Sep 14, 2017
  5. Nicholas-MAH

    Nicholas-MAH Member

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    Hey Karl,

    Good to hear your back online :)
     
    #5 Nicholas-MAH, Sep 14, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It's interesting that it was only the subdomains that were not loading. Do you notice any output to /usr/local/apache/logs/error_log at the time you encountered the 503 error code in your browser?

    Thank you.
     
    #6 cPanelMichael, Sep 14, 2017
  7. Karl1

    Karl1 Active Member

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    Hi, yes, still not solved this, and it happens only with sub domains.

    I see

    Code:
    Fri Sep 15 11:59:53.333333 2017] [proxy:error] 
[pid 2389:tid 140538493785856] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php56/root/usr/var/run/php-fpm/2df5fafdc6287518cff068e54bfc01ee39da4961.sock (*) failed

[Fri Sep 15 11:59:53.333426 2017] [proxy_fcgi:error] 
[pid 2389:tid 140538493785856] [client 37.46.192.18:54848] AH01079: failed to make connection to backend: httpd-UDS
     
    #7 Karl1, Sep 15, 2017
  8. Karl1

    Karl1 Active Member

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    update:
    services failed (see image)

    Why such has to happen after the last update!!
     

    Attached Files:

    #8 Karl1, Sep 15, 2017
  9. Karl1

    Karl1 Active Member

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    Hello cpanel support , Can you help?
     
    #9 Karl1, Sep 17, 2017
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
    #10 cPanelMichael, Sep 18, 2017
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