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Subaccount Invalid Login

Discussion in 'General Discussion' started by CXCSSam, Nov 9, 2017.

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  1. CXCSSam

    CXCSSam Registered

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    Hello,

    I am in the process of migrating to Office 365 and currently doing tests on another domain.

    I would like to manage my own DNS records and my website development company have given me a subaccount login to do this. Is this possible?

    I can't seem to login as it comes back with Invalid Login. Apparently they have added my IP to the whitelist but I'm not sure what else to do?

    I'm trying to log in here: https://XX.domain:2083/

    Could anyone help please so I can pass the message across tomorrow? I need to get our business migrated as soon as possible.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    There's currently no functionality that allows for cPanel subaccounts. The User Manager feature in cPanel is only for the purpose of accessing email, FTP, and Web Disk accounts. They'd need to give you full cPanel access in order for you to access cPanel.

    Thank you.
     
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