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subaccount unable to login

Discussion in 'General Discussion' started by asfik, Mar 13, 2016.

  1. asfik

    asfik Member

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    Hello,

    We try new cPanel feature subaccount today, but unfortunately it doesn't seem to be working so far. I got the following error when try to login:

    Code:
    [2016-03-13 19:48:14 -0500] info [cpsrvd] 1.2.3.4 - user@domain.tld "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user user@domain.tld  (loadcpdata failed)
    
    Additional information:

    Code:
    /etc/redhat-release:CentOS release 6.7 (Final)
    /usr/local/cpanel/version:11.54.0.19
    /var/cpanel/envtype:standard
    CPANEL=release
    Server version: Apache/2.4.18 (Unix)
    Server built:   Feb  7 2016 07:23:09
    Cpanel::Easy::Apache v3.32.9 rev9999
    PHP 5.5.31 (cli) (built: Feb  7 2016 07:27:07)
    Copyright (c) 1997-2015 The PHP Group
    Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
        with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd., and
        with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies
    mysql  Ver 14.14 Distrib 5.5.48, for Linux (x86_64) using readline 5.1
    
    Any help would be appreciated. Thank you!

    Best Regards,
    Asfihani
     
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,

    The error message showing issue with invalid cpanel user. May I know how to trying to login ?
     
  3. asfik

    asfik Member

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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's not possible to create a separate user for cPanel access at this time. Instead, the users can only access the services they are created for. The following blog post details what is implemented in version 54 of cPanel:

    User Manager and Unified Logins | cPanel Blog

    Thank you.
     
  5. asfik

    asfik Member

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    Thank you so much for the details Michael. Hope it will be implemented soon :).
     
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