subaccount unable to login

[asfik]

Hello,

We try new cPanel feature subaccount today, but unfortunately it doesn't seem to be working so far. I got the following error when try to login:

[2016-03-13 19:48:14 -0500] info [cpsrvd] 1.2.3.4 - [email protected] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user [email protected]  (loadcpdata failed)

Additional information:

/etc/redhat-release:CentOS release 6.7 (Final)
/usr/local/cpanel/version:11.54.0.19
/var/cpanel/envtype:standard
CPANEL=release
Server version: Apache/2.4.18 (Unix)
Server built:   Feb  7 2016 07:23:09
Cpanel::Easy::Apache v3.32.9 rev9999
PHP 5.5.31 (cli) (built: Feb  7 2016 07:27:07)
Copyright (c) 1997-2015 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
    with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd., and
    with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies
mysql  Ver 14.14 Distrib 5.5.48, for Linux (x86_64) using readline 5.1

Any help would be appreciated. Thank you!

Best Regards,
Asfihani

 

[SysSachin]

Hello,

The error message showing issue with invalid cpanel user. May I know how to trying to login ?

 

[asfik]

Thank you. I login using cPanel login eg, using https://server.hostname.tld:2083/

 

[cPanelMichael]

Hello

It's not possible to create a separate user for cPanel access at this time. Instead, the users can only access the services they are created for. The following blog post details what is implemented in version 54 of cPanel:

User Manager and Unified Logins | cPanel Blog

Thank you.

 

[asfik]

Thank you so much for the details Michael. Hope it will be implemented soon .