Subdomain as cPanel New Account

[allhost]

Hello All,

I am unable to get this to work.

1- I created a new cPanel account using a subdomain, something like subdomain.alpha.com
2- Since I am not using the DNS in my server, and using GoDaddy shared DNS, I added that subdomain as an A record pointing to a dedicated IP address. The IP address is assigned to this subdomain using WHM.
3- Now, I can not get this subdomain.alpha.com to work. At first, it shows that standard cPanel page of (something new is coming here..) or something similar.

4- Of course, the site should work once I install wordpress in that subdomain.alpha.com or even adding a simple index.html, however, this fails to work. In fact, the page never loads again, and it shows the error of (cannot connect to a server).

5- It's so strange is that once I delete that index page or wordpress, the standard earlier cPanel page shows again.

What am I missing?

Thanks

 

[Saravanangdrpl]

Hello,

Can you able to ping the sub-domain from the assigned IP address, If you were able to ping the IP address then you need to check with your files you are hosting.

 

[allhost]

Thanks Saravanandrpl.

Yes, I can ping it, this is why this is so strange. There is no magic in the files. If I place a simple index.html, nothing shows. I will keep looking for a solution.

 

[allhost]

Just a quick question; An (A) record for the subdomain, that points to the IP address is all what is needed; is not this right? I don't need to have another www.subdomain? as www is not needed?

 

[allhost]

For Whatever reason, adding this subdomain makes my NGINX (which is used as a reverse proxy to Apache) to fail. Now, NGINX is not starting, it is always down, and I get this error message:
[warn] 23257#0: conflicting server name

Because of this, all my sites are down.
Anyone knows how to fix this?

Thanks

 

[allhost]

Though I do not know why this happens, however, Here is what I did to fix the NGINX issue so that anyone could benefit from.

The summary of the issue is as follows:
I have NGINX as reverse proxy to Apache. I have also the main domain (www.domain.com) runs as the primary cPanel account.
Once, I created another cPanel as (subdomain.domain.com), NGINX failed, all sites failed, and I could not make it for the subdomain.domain.com to find its index page. While I was looking to solve this index problem, I never realized that NGINX is down, which makes the whole sites down.

NGINX log shows this error: [warn] 23257#0: conflicting server name

I could not find a rational reason for why this happens.

I tried to check the vhosts, with no luck. I opened NGINX Config file, (using NGINX Admin plugin in cPanel), and just save it, restart NGINX, and things worked again.

Why and for what reason this whole thing happened, I have no clue. If someone does, please shed some light.

Thanks again for this wonderful forum.

 

[cPanelMichael]

Hello

I am happy to see the issue is resolved. I suggest consulting with the support for the Nginx plugin you are using to report this issue, as Nginx is not supported or provided by cPanel.

Thank you.

 

[allhost]

Thank you for the advice . I will.