weberzrb

Registered
Mar 18, 2021
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Brazil
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Hello,

Yesterday I created a subdomain to use for a staging of my site, but I can't access it.
When I try to visit the link, I get a DNS_PROBE_FINISHED_NXDOMAIN page.
 
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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! That usually indicates that the DNS is not properly configured. You would want to ensure the correct DNS records are created at the place where the domain's DNS is handled, which may not be on your cPanel server. I recommend the intoDNS: checks DNS and mail servers health site for checking those types of problems as it gives you a lot of detail about your DNS, and tells you what the nameservers are.
 

weberzrb

Registered
Mar 18, 2021
2
0
1
Brazil
cPanel Access Level
Root Administrator
Hey there! That usually indicates that the DNS is not properly configured. You would want to ensure the correct DNS records are created at the place where the domain's DNS is handled, which may not be on your cPanel server. I recommend the intoDNS: checks DNS and mail servers health site for checking those types of problems as it gives you a lot of detail about your DNS, and tells you what the nameservers are.
Thanks! It seems that my DNS records are handled by GD, I will check with them
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,092
780
313
cPanel Access Level
Root Administrator
They'll be able to take care of that quickly for you. Whenever the DNS is handled at a remote location you'll need to let them know about any new subdomains you create so they can get those records added.

If you still see issues after they take care of that, let us know!