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Subdomain not resolve - ERR_NAME_NOT_RESOLVED

Discussion in 'General Discussion' started by postcd, Sep 7, 2014.

  1. postcd

    postcd Well-Known Member

    Oct 22, 2010
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    what im doing is moving one domain with subdomains from one cpanel account to another on same server. before move i deleted all that domain subdomains from old cpanel and deleted that addon domain..

    main domain moved and resolve OK, but subdomain not.. i already had directory for it


    with website files,

    then i added subdomain with this exact above mentioned path from cpanel

    but browser says:

    (when accessing that subdomain)

    Even when i deleted subdomain directory, deleted subdomain and then added subdomain (letting cpanel to create subdomain folder in public_html/_subdomains .. still says: ERR_NAME_NOT_RESOLVED
    BUT when accessing that subdomain via web proxy, it says 403 and additionally 500 error...

    when creating new never existed subdomain like kjhhfjdhfjd it resolves..., why, how to fix (have WHM access)? thx
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    #1 postcd, Sep 7, 2014
    Last edited: Sep 7, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    You can try rebuilding the Apache configuration file via:

    However, also, try checking from a different web browser to verify it's not a cache issue.

    Thank you.
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