sitedev.li

Registered
Feb 25, 2014
1
0
1
cPanel Access Level
Root Administrator
We can not access subdomain created by cpanel from ten days ago. IE show that "This page can’t be displayed“.

The main domain of the subdomain is hosted on a dedicated server in Hetzner Online AG with local name server and work well.

The www. mydomain, ftp.mydomain can be accessed.

I looked in the DNS from WHM and the subdomain is added right, and DNS is all right as normal.

Subdomain folder is created inside the public_html with 755, correct owner, etc;

I cleared the browser cache on my machine;

I have read all related posts in the forum, and no one can fix my problem.
 

vanessa

Well-Known Member
PartnerNOC
Sep 26, 2006
833
28
178
Virginia Beach, VA
cPanel Access Level
DataCenter Provider
The DNS may show correct from WHM, but is this server acting as your nameserver as well, or is it clustered to another nameserver? It's hard to see without being able to run some tests against your domain, so if you want some assistance on this you can PM me your subdomain and I'll take a look. Or contact your hosting provider.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Check to see if the primary domain associated with the subdomain uses the domain registrar name servers or has it's DNS handled on remote name servers. If it does, then ensure you add the "A" record for the subdomain at that DNS provider.

Thank you.
 
  • Like
Reactions: rhenderson